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My account was suspended. I have never used Google AdWords, yet the account is suspended.

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# 1
Visitor ✭ ✭ ✭

I have never used Google AdWords, yet my account is suspended. The only thing I have ever used is the keyword tool. Now I can not use it. I would like to know if someone else used my account, or why it is suspended. Thank you, Jeff Oliver

1 Expert replyverified_user

Re: My account was suspended. I have never used Google AdWords, yet the account is suspended.

Top Contributor
# 2
Top Contributor

Hi there;
What was the reason for suspension mentioned in the email received from Google? (Look for this email - it is the key for understanding the issue)
Please share the URL of the site suspended.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

My account was suspended. I have never used Google AdWords, yet the account is suspended.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
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Below is the email I originally received. They do not mention a website. Like I said, I have never advertised a website with Adwords. Never used the account. When I responded to support, they said they reviewed it again and would not tell me any more other than it is suspended and it was going to stay that way. What a bunch of garbage.

 

Hello,

We've identified suspicious behavior in the payment activity of your AdWords account (xxx) or a connected account. To help prevent any unauthorized activity, we suspended your AdWords accounts and stopped your ads from running.

This suspension means that your ads in this account and any related accounts can no longer run, and you won't be able to open any new AdWords accounts. You can read more about AdWords' suspension policies at https://support.google.com/adwordspolicy/answer/164786?utm_source=policy&utm_medium=email&utm_campai....

If you believe that your account was suspended in error, please contact us through the AdWords Help Center: https://support.google.com/adwords/answer/8206?contact=1&utm_source=policy&utm_medium=email&utm_camp...

Sincerely,

The Google AdWords Team



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Re: My account was suspended. I have never used Google AdWords, yet the account is suspended.

Top Contributor
# 4
Top Contributor

Please remove your CID # since this is a public forum;

 Fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

My account was suspended. I have never used Google AdWords, yet the account is suspended.

Visitor ✭ ✭ ✭
# 5
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The same thing just happened to me and I only use the keyword planner tool, and have never advertised with adwords. Did you ever get yours fixed? I also got an email saying mine was final, and I'm starting to think adwords is suspending those that only use the keyword tool instead of adveristing. 

Re: My account was suspended. I have never used Google AdWords, yet the account is suspended.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Just the Keyword tool and no, they never opened the account back up. Very
frustrating. They would not even listen.

Good luck.

Jeff Oliver

--

*Jeffrey T. Oliver*

*USA: 952-232-5400*

*Cell: 321-652-5420*
*Skype: jtolivermx*


*Benjamin Franklin Quotes*

- An investment in knowledge pays the best interest.
- Tell me and I forget. Teach me and I remember. Involve me and I learn.
- Well done is better than well said.
- Beware of little expenses. A small leak will sink a great ship.
- Energy and persistence conquer all things.

My account was suspended. I have never used Google AdWords, yet the account is suspended.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

It is frustating forsure, it sucks when you're made to feel like you did something wrong when you didn't. I'm done trying with them because they don't listen. I see people talking about using the keyword planner all the time without advertising, did not know we could be suspended for it. 

 

The rep over the phone told me since I don't use adwords, it could be why I was suspended and there is no point in worrying about it if I don't use adwords. 

 

Thanks for your time. I'm happy to know that this situation is not unheard of even though it is unfounded.