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My account is suspended Repeatedly but I do not have anything violated

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear Google,

 

My adword account is a corporate account and is used to promote our company products (real estate buildings). For some reasons, my account got suppsensed and I have no idea why. My main account got suppensed so i made a new account just to get things running but also got suppensed. My keywords are very standard and my ads are also quite simple. I've also check on our website but didn't find any problem (www.hoangcau.vn). Could please please help explain why so we can continue ?

 

Tim

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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
May 2016

Re: My account is suspended Repeatedly but I do not have anything violated

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hi Tim,

Please cross check your email again. Google always send notification before account suspensions with reason. Might be you have voileted Google AdWords Policy as per below links.

About suspended accounts - https://support.google.com/adwords/answer/2375414?hl=en

If you got any email regarding site suspension then you can follow this step also.

Fix a suspended site - https://support.google.com/adwords/answer/1704383?hl=en

Thanks,
Anand

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
May 2016

Re: My account is suspended Repeatedly but I do not have anything violated

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hi Tim,

Please cross check your email again. Google always send notification before account suspensions with reason. Might be you have voileted Google AdWords Policy as per below links.

About suspended accounts - https://support.google.com/adwords/answer/2375414?hl=en

If you got any email regarding site suspension then you can follow this step also.

Fix a suspended site - https://support.google.com/adwords/answer/1704383?hl=en

Thanks,
Anand

Re: My account is suspended Repeatedly but I do not have anything violated

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Kumar,

Thanks for your prompt reply. I've check my email and realized i did received a google notification. However, this is strange because I have no idea. The google notification said: "We're writing to inform you that your AdWords account (customer ID <edited by a Community Manager as noted below> ) has been suspended. This happened because all Google accounts linked to it have been deleted or disabled. When your Google Account is deleted or disabled, you lose access to other Google services tied to that Google Account, including AdWords." This email notification i received at 12:30pm on April 27.

I also see an email from Google Adword said that I have canceled my account, why i didnt do anything. I received this email at 12:33pm on april 27. So this is very strange.

I recalled the next day april 28th when i log in, i had to reenable my account. So can you please help because I didnt do any cancellation or have no idea what happened.

Tim

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics. This is done to protect account security.

Re: My account is suspended Repeatedly but I do not have anything violated

Participant ✭ ☆ ☆
# 4
Participant ✭ ☆ ☆
Hi Tim,

Please contact to AdWords Support team from here:-

https://support.google.com/adwords/answer/8206?hl=en-GB
Thanks,
Anand