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My Logo is not Showing on dynamic ads

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# 1
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I created Dynamic Ads that are pulling from a product feed. The product images and my Logo show up when i test the Ad. However when I checked the websites that I had ads on I did find my ads but only the products where showing up in my ad. My web url was showing where my logo should be but not my logo. I have two campaigns running the first one everything shows up fine but the last one is not showing the Logo. Any Suggestions what is causing this?

1 Expert replyverified_user

Re: My Logo is not Showing on dynamic ads

Top Contributor
# 2
Top Contributor

Hi @Charles W,

 

Is the actual ad size on the display page the same size as test ad? It could be that the size of ad is causing the ad to crowd out the logo for some odd reason. I would go back to AdWords and review the ads further. If you go to layouts, you can see what layout types you are using. 

 

Please let us know how things go and if we can help further.

 

Kind Regards,

 

James

 

 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: My Logo is not Showing on dynamic ads

Visitor ✭ ✭ ✭
# 3
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Thanks for your response. I tested every ad size in the AdWords editor and
it looked fine in the testing environment. As far as I know GDN is
targeting my ad size to the correct ad size of the content publisher. There
usually is more than one ad stacked around it when the ad doesn't display
correctly.

When the ads are on top of the page with no ads around it the logo displays
as expected.

Thanks

Re: My Logo is not Showing on dynamic ads

Top Contributor
# 4
Top Contributor

Hi @Charles W,

 

You are very welcome. It sounds like an ad size/layout issue that we are getting close to finding the culprit. 

 

Please take a look at this information and verify your ad layouts. Do not use AdWords editor but instead follow the instructions listed here. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: My Logo is not Showing on dynamic ads

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks,

I misspoke I didn't mean the AdWords editor. I meant AdWords in the browser. I used these instructions to create the ads. I also reached out to our google rep for help.

Thanks Again!

Chuck

Re: My Logo is not Showing on dynamic ads

Top Contributor
# 6
Top Contributor
Hi Chuck,

You are very welcome. Please let us know what AdWords Support says about this. I do think we nailed the issue (ad layout/size with display site)

Thanks,

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: My Logo is not Showing on dynamic ads

Visitor ✭ ✭ ✭
# 7
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Certainly I am still awaiting a reply.