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My AdWord account has been suspended due to advertising violations, however, I don't have active ads

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# 1
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My account has been suspended due to advertising policies. However, I don't have any ads in my account. When I tried to follow the steps to see which violations have been broken, I am unable to fix them because there are no ads. So I cannot complete the steps.

 

I've tried calling Google but I get a message that my account has been violated and my call gets terminated. I've also sent 2 emails and I only get a generic answer that my account has been suspended. I would like to know which policies have been violated since I don't have any ads in my account and what can I do to get my account back in good standing?

1 Expert replyverified_user

Re: My AdWord account has been suspended due to advertising violations, however, I don't have active

Top Contributor
# 2
Top Contributor

Hi there;
What was the reason for suspension mentioned in the email received from Google? (Look for this email - it is the key for understanding the issue)
Please share the URL of the site suspended.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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