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My Account Was Suspended For A Billing Issue And I Can't Get ANY Support

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Over a week ago I found this message on my Google Adwords account:

"Your account is suspended - We've identified suspicious behaviour in the payment activity of this or your other AdWords accounts."

As far as I know there was nothing wrong with my billing information so I used the live chat support where they told me to fill in this form: https://support.google.com/adwords/contact/pf_suspended

Which I did and received this response:

"Thank you for writing in. While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts."

This does not tell me any information about the problem at all and leaves me nowhere?

I tried live chat again and they kept linking me the above page where I kept submitting forms and kept getting the EXACT same response.

I tried calling and they said the only way to get help is through the same email form [which I have tried 5 times!] or by opening a topic here, so here I am.

All I want is a personal response to what I can do to get my account back, is there any chance? Or is the account doomed?

Matt.

1 Expert replyverified_user

Re: My Account Was Suspended For A Billing Issue And I Can't Get ANY Support

Top Contributor
# 2
Top Contributor
If the appeal was declined nothing much we can help further with;
Sorry;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My Account Was Suspended For A Billing Issue And I Can't Get ANY Support

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
So I was banned for no reason with no way of getting my account back?

I should just give up?

Re: My Account Was Suspended For A Billing Issue And I Can't Get ANY Support

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

GIVE UP FAST.


I FACED SAME ISSUE.

 

PLEASE MOVE ON.

Re: My Account Was Suspended For A Billing Issue And I Can't Get ANY Support

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Move on to what? I can't run any ads on adwords now?