AdWords
6.4K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I need urgent assistance! I had two campaigns, each had a cap of $10 per day and I cancelled both after 1 day. AdWords now says I have a bill of $171.03. Please stop and cancel anything I have running. Please also cancel the incorrect charges. I am so stressed about this. It is 1:30am on Sunday morning and I need a way to contact someone from Google! Can anyone help??

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Quijy G
August 2016

Re: Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
lol holy crap - big sigh of relief... I just realised I got a $128.37 Overdelivery Credit. This is my first serious attempt to use AdWords and it scared the crap out of me!

View solution in original post

Re: Massive overcharges still growing but I have no running campaigns!

Badged Google Partner
# 2
Badged Google Partner
Hey Quijy G.

That is odd it sounds like you are still running something. Try Pausing everything, all campaigns all adgroups, keywords everything. then contact AdWords support by mail, phone (1-866-246-6453) or live chat as someone at AdWords support will be able to look into the exact cause of this for you.

I hope you this gets fixed quickly for you.

PS. Check your Campaigns if the spending is comming from somewhere it would show up there.

Re: Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for your response Terry,

I've had no campaigns running since 3am on the 7th (Canberra, Australia time) And I have no adgroups or keywords. I've tried the help lines but they are not open out of office hours and live chat just says "Online specialists are currently unavailable.".

Re: Massive overcharges still growing but I have no running campaigns!

Badged Google Partner
# 4
Badged Google Partner
when was the last activity on your account?

Re: Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
It was at 27/08/2016 3:57:53 AM

Re: Massive overcharges still growing but I have no running campaigns!

Badged Google Partner
# 6
Badged Google Partner

try going in under the settings tab and adding an end date.

 

end date.png

 

You should also check the automated rules to be sure there is nothing turning your account on 

 

Click on "Automate">Manage Rules.

 

manage rules.png

 

 

 

Re: Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Is there a way I can send you a PM of my screens rather than posting?

Re: Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I don't have those options. And my campaign's status is "Removed". (I've blacked out the app name and stuff)

settings_blanked.png

Marked as Best Answer.
Solution
Accepted by topic author Quijy G
August 2016

Re: Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
lol holy crap - big sigh of relief... I just realised I got a $128.37 Overdelivery Credit. This is my first serious attempt to use AdWords and it scared the crap out of me!

Re: Massive overcharges still growing but I have no running campaigns!

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thanks so much for taking the time to help me find solutions Terry C!