AdWords
2.1K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

Live chat not available

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have chatted with google in the past couple weeks but I do NOT have the option now. It says 24/7 but whenever I select 'Chat now' it just reloads the same contact us page. Please advise.

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
November 2015

Re: Live chat not available

Community Manager
# 6
Community Manager
Hi Shariq,

Chat should be available again.

Cassie

View solution in original post

Re: Live chat not available

Top Contributor
# 2
Top Contributor
Hmm.... Interesting...
Try accessing through the link on this page;
https://support.google.com/adwords/answer/8206?hl=en
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Live chat not available

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Nope. That was the page I was trying. I contacted google and they said they were experiencing a bug and the engineering team was on it. Apparently this is only really affecting Agencies but has made the chat feature intermittent for about 3 days now. They are hoping to have it fixed soon.

Re: Live chat not available

Top Contributor
# 4
Top Contributor
Oh... thanks for the update...
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Live chat not available

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Still can not access the chat, I am from Dubai and it was available before in my region.
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
November 2015

Re: Live chat not available

Community Manager
# 6
Community Manager
Hi Shariq,

Chat should be available again.

Cassie

Re: Live chat not available

Community Manager
# 7
Community Manager
This resolved thread has been closed to new replies.
 
Should anyone have a new or unanswered question related to this topic, please start a new thread with a descriptive subject line, and post a clear, specific and detailed question. 
 
This will improve the visibility of your question as well as help other forum members to understand your question fully, and answer it in a useful and effective way.
 
To start a new thread, please go to the top level of the AdWords Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic.
 
Thank you.