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Live chat not available

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi,

 

I don't see the 'Live Chat' option in my Adwords, even though i have admin access. Could anyone find this?

 

 

Regards,

Bharath. U

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Bharath U
September 2015

Re: Live chat not available

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Hi Alex,

OK, but still I need to find out why chat option is suddenly unavailable
for me.

Regards,
Bharath. U

View solution in original post

Re: Live chat not available

Badged Google Partner
# 2
Badged Google Partner

 Hello Bhararth,

 

Live chat option is not avaliable for every country. In some countries there are some working hours, in some other like the USA the chat is suppose to be avaliable 24/7, but as far as I can see. The chat is not avaliable at the moment.

 

chat support.png

Probably just try different hour.

 

Alex

Re: Live chat not available

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Hi Alex,

Thanks for your reply. Please see the below link where i couldn't find that option itself.

http://screencast.com/t/BvkEs0rxwZz

I am from India, so probably i should see that option. Also, i see the chat option available to my other Indian email ids.


Regards,
Bharath. U

Re: Live chat not available

Badged Google Partner
# 4
Badged Google Partner
I saw this screen too. Totally without chat support. In that case I would just choose Phone Call. It is much faster than chat or email.

Alex
Marked as Best Answer.
Solution
Accepted by topic author Bharath U
September 2015

Re: Live chat not available

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Hi Alex,

OK, but still I need to find out why chat option is suddenly unavailable
for me.

Regards,
Bharath. U

Re: Live chat not available

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Same thing for me also... previously its showing, from last week I am not able to see...

Re: Live chat not available

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I'm also seeing the same, in the US, and have been for days. Has anyone gotten a solution for this yet?

Re: Live chat not available

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hello,

I cant access the chat as well, from few weeks tired many times..

I am from UAE.

Re: Live chat not available

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Now I am able to see the chat option. They are saying its some technical problem...

Re: Live chat not available

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I have the same problem with my account, so there is no answer?