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Keyword Planner is not showing results?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I have tried to use Keyword Planner tool since 2 hours in different devices and browsers, but I keep receiving this message "There was a problem retrieving ideas, please try again.. How can I solve that?

This is really bothering.

1 Expert replyverified_user

Keyword Planner is not showing results?

Top Contributor
# 2
Top Contributor

Hi @Sherif A,

 

Typically, there are two reasons this shows up. 

 

1) Web Browser. Please use the latest version of Google Chrome with all Google products for results. Next, your web browser cache needs to be cleared. Log out and then hit (Ctrl+H). Then log back in and see what happens. 

 

2) Heavy Traffic / Slow Internet Connection. Since Keyword Planner is a dynamic product, it needs bandwidth to connect and pull the data. Restarting your computer can help. And make sure your connection is stable and strong.

 

Please let us know how things go. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Keyword Planner is not showing results?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi James,

 

 

Thanks for your reply.

 

I have tried both, but they did not work.

 

My connection is fine, I can use Google Analytics and Display planner.

 

I am not sure what is the main issue.

 

It seems this is a usual issue in Keyword Planner for many users.

 

Any other ideas?

 

Regards

 

Sherif

Keyword Planner is not showing results?

Top Contributor
# 4
Top Contributor

Hi @Sherif A,

 

You are welcome... sorry it did not resolve for you.

 

I would recommend waiting until Monday morning and contacting AdWords support directly. They will be able to remote in to your computer and see what you are seeing and troubleshoot. We are not able to see/access accounts. 

 

Open AdWords, click on the gear icon in the upper right hand corner and call the phone number shown or click on Help (same location) and use another method to interact with support. 

 

All the Best,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Keyword Planner is not showing results?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I have just called Google support and the respondent said he will check it out today (but I suspect that!)

Keyword Planner is not showing results?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

i have the same problem here

Keyword Planner is not showing results?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I have the exact same problem 

Please offer a solution here

Keyword Planner is not showing results?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I still have the issue. Been in touch with Google Adwords since then, but they say they are invistigating it.

 

Please call your local number and raise a ticket so they know there is an issue. Also, contact them on Twitter.