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Image ads blank

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# 1
Visitor ✭ ✭ ✭

I have uploaded image ads in required formats. The images (thumbnails) are blank and when I 'preview each it is also blank. I am using Chrome which I hear is the better browser re: compatibility... so I do not know what is up...

1 Expert replyverified_user

Re: Image ads blank

Top Contributor
# 2
Top Contributor

Hi @Group S


Have you tried creating a new ad after pausing this existing blank ad? There might be some temporary issues. If you have not tried it already, I would advise you to delete your browser cache and cookies and try it all afresh. If it does not work, it should be an account specific issue. The best would be to contact AdWords phone/email support. 


Ratan Jha
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