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I think Adwords Ripped me off - And Google Digital Strategy Team

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Something fishy...

 

I was contacted by what's supposed to be a google digital marketing specialist. The @google email checked out, but the number in the email signature was to a Cell phone. Please see the following....Colton with Google   donavon loadeddicefilms.com   Loaded Dice Films Mail.jpeg

So we send a ton of emails back and forth. I speak with the guy on the cell phone and all seems good. I ask for more details about the program and I get this. It's kind of tough to tell but the 2 photos when zoomed in where cut and pasted over someone else's photo. You can kind of see the guys photo on the right has a super sloppy edge.

Digital Strategy Team.pdf.jpeg

This whole thing sounded super fishy, but I figured if there was an issue Google would resolve it. My tab got ran up to about 1200 in 3 days with this guy running my account. I asked to speak to the account rep and he said there was no trust and we should not move forward and just shut down my account.

 

They were running a max of $5 dollar PPC on my site. With an inspeclet I was running, only 1 in 6 was on the site for more than four seconds. Meaning I could pay $30 per customer to be on my site for more than 4 seconds. One of the keywords was running $5.28 PPC. It was just ridiculous. They were running the wrong ads for the wrong domains. It was super sloppy. 

 

There is no email directly for this section of google, but I did submit the online submission a few times and just didn't hear anything back.  NOTHING. I was going to let this go. In principal, I would like an answer to figure out what is going on and what the hell happened. Why was a google employee using his personal cell phone and copying and pasting photos to earn my business? Why am I getting no response back at all? I mean no response? Obviously, I don't do business with Google anymore. 

Obviously, I don't do business with Google anymore and don't recommend it to anyone. 

1 Expert replyverified_user

I think Adwords Ripped me off - And Google Digital Strategy Team

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Sounds like you were phished.  I doubt if the Google.com email was real; that can be spoofed. 

 

The page above looks fake.  Google doesn't talk about ad spending thresholds relating to support provided, is one clue. They don't publish pages with their logo colors down each side like that. And they don't publish headshots of Googler's.  Pretty much everything looks fishy.

I think Adwords Ripped me off - And Google Digital Strategy Team

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I know it looks super fishy, but I was billed through my AdWords account which this guy had access to. I also emailed the google email from a few different addresses to check the validity of it and he responded to them all.

 

Maybe it was a 3rd party commission site or possibly something to do with this https://www.google.com/onlinechallenge/

 

What's amazing is I can't get any response from google. I am going to fight Credit Card charges now. 

I think Adwords Ripped me off - And Google Digital Strategy Team

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭

If you gave them access to your AdWords account, that put them in control of your AdWords spending and the charges will be legit, imo. It's all spelled out in the AdWords contract.

 

The change history in your account will show where the money went, who made any changes, and whether they increased the ad spend you had set before granting them access.

 

Just keep in mind this is a peer-to-peer support forum, we are just fellow advertisers and cannot speak for Google or resolve business issues.  

I think Adwords Ripped me off - And Google Digital Strategy Team

Community Manager
# 5
Community Manager

Hi Donavon,

 

Thank you for bringing this to our attention. We're looking into this for you to find out what happened, and a member of the AdWords Support Team should be in touch with you within the next couple of days.

 

If you have not received a phone call from the support team within 2 business days, please let me know here.

 

Cassie

I think Adwords Ripped me off - And Google Digital Strategy Team

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Still have not gotten a response on this. I only get a response like yours...someone will be contacting you. Then we will forward it to the appropriate team...

 

No help.

I think Adwords Ripped me off - And Google Digital Strategy Team

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

There is no contract it was an email with blind terms. Totally crazy. I have a ton of email photos but can't upload photos on here anymore for some reason.

I think Adwords Ripped me off - And Google Digital Strategy Team

Community Manager
# 8
Community Manager

Hi Donavon,

 

Thank you for your continued patience on this. I'm very sorry to hear that no one has followed up with you about these concerns and that you have continued to have a negative experience. We take all customer service complaints very seriously, and I want to make sure that this is addressed. I have re-escalated this to the team involved, including relevant supervisors in this case.

 

Cassie