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I'm seeing that an add isn't being triggered b/c of a neg keyword, however no sign of such word.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The preview and diagnosis setting is stating that the issue is a negative keyword, however after looking into it further I do not see that keyword in the negative section or sections.

1 Expert replyverified_user

Re: I'm seeing that an add isn't being triggered b/c of a neg keyword, however no sign of such word.

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi Heather,

 

Did you check for negative keywords at both Campaign and Ad-group Level where your keyword is present.

 

Also please check whether you have added any negative keywords list to the campaign or not. 

 

Negative keywords.png

 

 

Hope it helps !!

Re: I'm seeing that an add isn't being triggered b/c of a neg keyword, however no sign of such word.

Top Contributor
# 3
Top Contributor
Hi,

Please cross check if the keyword has been added as negative at adgroup/campaign level or from the shared library.

Regards
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