AdWords
2.6K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

I keep getting a "Search Query Report" from Adwords and can't unsubscribe from it

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I keep getting an email weekly that I can't unsubscribe to. When I click the report link, I get to an empty "Adwords Reports" page with an error message.

Here is the content of the ad:

Dear AdWords Advertiser,

The AdWords report you requested is now available. Click the link below to access the report.
https://adwords.google.com/reports/advanced/AdvancedReporting?frag=repd.5081845/1480303073021&__u=50...

Please note that you'll need to sign in to your account before you can access this page.

------------------------------------------------------------
Your report details
------------------------------------------------------------
Report name: Search Query Report - remove negative keywords and understand search behavior
Report requested: Search query report

Learn more about available AdWords reports by visiting the Help Center:
https://support.google.com/adwords/topic/1714057

As a security measure, we're not sending reports to email addresses that are not associated with registered users for your account. If you are an account administrator, you can always add these email addresses as email-only users, if you'd prefer not to grant them full access to your account. Learn how at https://support.google.com/adwords/answer/1704346

Sincerely,

The Google AdWords Team

------------------------------------------------------------
Your AdWords account number: [edited away for security reasons - commenter's notes]

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please visit the Google AdWords Help Center at https://support.google.com/adwords/ to find answers to frequently asked questions and a 'contact us' link near the bottom of the page.
------------------------------------------------------------


-----------------------------------------
This is a report you created. If you no longer want to receive it, visit https://adwords.google.com/cm/CampaignMgmt#rep.rep?hl=en_US and remove the report from your list.

Google Ireland Ltd.
Gordon House, Barrow Street
Dublin 4, Ireland

Registered in Dublin, Ireland | Registration Number: 368047

Screenshot of what happens when I click the link to the report at the top of the email: https://goo.gl/iZEmjR

1 Expert replyverified_user

Re: I keep getting a "Search Query Report" from Adwords and can't unsubscribe from it

Top Contributor
# 2
Top Contributor

Hi @Yusuf H

 

Note the Customer ID mentioned in the email and go to your MCC to check if you have a client account with that ID. If so, navigate to that account and go to Reports Tab. Here, you should see the scheduled report. Once you remove it, you should not get any notification. 

 

Also, if you can't find an account with this customer ID in your MCC, check your other resources if you ever worked on this account but did not link it to the MCC. The probability is that you created a report, scheduled, and somehow forgot it. 

 

PS. Please edit your post and remove the Customer ID mentioned in it. It's a public forum. Sharing such information is not advisable. 

 

Thanks
Ratan Jha
Join me on Google+   |   Twitter


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

I keep getting a "Search Query Report" from Adwords and can't unsubscribe from it

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you, the client id is the same as in the report.

Also, I am in the client with said client id and the reports tab is empty.

The report itself is a several years old report. It is no longer accessible or visible.

(Thanks re: removing client ID in the question, I will do that soon.)

I keep getting a "Search Query Report" from Adwords and can't unsubscribe from it

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Does anyone else know the answer here?

I keep getting a "Search Query Report" from Adwords and can't unsubscribe from it

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Ratan-Jha, thanks for your answer but it doesn't solve the problem - any other tips or is this actually a bug that Google has to look into? Otherwise I'll be forced to mark their email as spam, which is not ideal since I won't get any other keyword reports either.