AdWords
1.8K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

I always thought that Google is the best company, but now I say no is not!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

After 34 days, nobody does not answer me why my account is suspended!!? I've not commit anything wrong.

 

I do all the way contact:

  • Chat support: Chat support is currently not available.
  • Email: I sent email but no answer
  • Call: The operator says I can’t help by your call and you should fill appeal form and I said Okay.
  • Appeal form: I filed appeal form for 10 times, but always same answer “our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.” and in the next appeal form I said, I was me and I believe, I meet all of your Terms and Conditions and I would like to appeal the suspension of my accounts and remove my suspension”, after this step nobody answer.

 

My company provides translation services and during the 34 days ago my income was very low and I'm almost bankrupt. I think Google does not give any importance to old customers!!

1 Expert replyverified_user

I always thought that Google is the best company, but now I say no is not!

Top Contributor
# 2
Top Contributor

Hi there,

 

Do you currently, or have you ever, operated another AdWords account?

 

I always thought that Google is the best company, but now I say no is not!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi. yes I have 6 AdWords accounts, but I work just with 2 accounts. Do you want my customer ID?

I always thought that Google is the best company, but now I say no is not!

Top Contributor
# 4
Top Contributor

No thanks to the customer ID - we are volunteer helpers here, not Google staff.

 

Are the different AdWords accounts for completely different businesses?

Has any of your websites ever been promoted in more than one account?

 

I always thought that Google is the best company, but now I say no is not!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

yes. my 2 active account is with 2 different website. also one website was in my friend account. so now one website is active in my friend account. my friend fill appeal form and remove suspend account. I don't now do you understand my mean?   

I always thought that Google is the best company, but now I say no is not!

Top Contributor
# 6
Top Contributor

So you promoted the same website in your account and your friend's account?

 

I always thought that Google is the best company, but now I say no is not!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Same website was in both accounts but in same time one ad was active 

I always thought that Google is the best company, but now I say no is not!

Top Contributor
# 8
Top Contributor

That is probably the source of the problem, but I do not know what criteria Google uses to determine what is suspicious - it is something they do not make public.

 

Unless you have a legitimate reason to do otherwise (like you own different businesses with different billing), the golden rule with AdWords is to only use one account, and only use billing details that are unique to your account.