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How do you make the red banner requestion billing info go away (nonprofit account)?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My ads have been approved but there is a red banner saying to enter in billing information which you aren't suppose to do with a nonprofit account. How do I get this fixed? I read that it would go away after a few days but it has been over a week now

Re: How do you make the red banner requestion billing info go away (nonprofit account)?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Although rare, it can take up to 3 days before the "enter billing" message disappears.

If it has been over 3 days, then it is likely something else - did you submit the account to the Grants team for review as outlined in step 3 of the Account Creation guide? https://support.google.com/grants/answer/1689506?hl=en&rd=1

Re: How do you make the red banner requestion billing info go away (nonprofit account)?

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
Hello Emily,

I imagine this situation can be very frustrating.

You may need to reach out to a google strategist directly by calling 866-246-6453 M-F between 9am-8pm EST. As stated by Jordan it can take up to a few days before the error message occurs. But if you attempted to input billing information in the past that could cause this issue. It could also be that the grant was not approved yet, you can review this by logging into the google grant program at https://www.google.com/grants/

Let me know if this helps!

Best,

Nick