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How Do I remove an Ad that is no longer relevant for my business?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello. I run a massage business and when I first started, the platform to schedule massages was different than the one I am using now. When I google my business, there is an Ad up for my business using the old platform. When you click the link, it goes to that site but my information is no longer linked to the Ad, since we don't use the platform. I am not able to see the Ad under my account with google. I am getting charged by google for the Ad, but the Ad is no longer relevant. How can I edit/remove this Ad? Thank you.

 

A. Smith

How Do I remove an Ad that is no longer relevant for my business?

Badged Google Partner
# 2
Badged Google Partner

Here is the link to the Google account recovery help doc.

 

https://support.google.com/adwords/answer/3395033?hl=en

 

Can you share a screen shot of the ad?

Tom