AdWords
2.1K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

How Can I re-activate My Account That Was Suspended?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Support,

I have never used my account in years now and I would to re-activated because it is suspended.I used to do promoted affiliate products in the past but I stopped and forgot to delete all my campaigns.Just wondering if I can be given the opportunity once again to use this valuable tool.

 

Kind regards,

Emmanuel Kalunga

1 Expert replyverified_user

How Can I re-activate My Account That Was Suspended?

Top Contributor
# 2
Top Contributor

When your account was originally suspended you should have received an email that mentions the policy you have broken. If you share with us the policy, we can be of more help.

 

Re: How Can I re-activate My Account That Was Suspended?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Rob,

Here is the content of the email that I received a while back but didn't
pay much attention to it because I actually haven't been using my account
for a long time.Have a look:


Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our
Advertising Policies and our AdWords Terms and Conditions. Please note that
this means your account and any related accounts have been suspended, you
can't create any new accounts, and your ads will no longer run on Google,
our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as
quickly as possible, and your Google team is here to help. Here's the
account:

Customer ID: 8293899490

To learn more about AdWords suspension policies, please visit
https://support.google.com/adwordspolicy/answer/2375414?guide=28446&rd=1&hl=en_US
.

If you have a prepaid balance remaining in your account, you can request a
refund at any time by following the instructions at
https://support.google.com/adwords/answer/8440?hl=en_US.


This message was sent from a notification-only email address that doesn't
accept incoming email. Please do not reply to this message. If you'd like
to reach us, you can contact us through the methods described at
https://support.google.com/adwords/contact/form_r0?hl=en_US.

Sincerely,
The Google AdWords Team


I have now gone and visited the policies section and I know what I should
have done to correct the problem.I hope your decision making team will look
into this and give me a second chance to use your services.


--
Kind regards,

Emmanuel Kalunga
Marketer, Blogger & Real Estate Investor

How Can I re-activate My Account That Was Suspended?

Top Contributor
# 4
Top Contributor

There would have been a prior email that specified the policy. Even though you think you know which policy it is, the one mentioned in the email is what you need to fix.

 

Suspensions can only be lifted if you fix the original problem, and then contact AdWords support and let them know.

 

 

Re: How Can I re-activate My Account That Was Suspended?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Rob,
Thanks for your quick response.I don't have any other email to review than
the one I sent you.
In regards to what need to be corrected, I have deleted all my past
campaigns of 9 years ago and I don't have any ads at the moment.
I am in need of building a new website for real estate investment and was
going to use your Keyword Planning Tool.That's all I need for now so If
there's anything that I missed please let me know.Thanks

--
Kind regards,

Emmanuel Kalunga
Marketer, Blogger & Real Estate Investor

===============================================

How Can I re-activate My Account That Was Suspended?

Top Contributor
# 6
Top Contributor

Just so you know, deleting past campaigns won't remove the suspension. The original violation needs to be fixed.

 

Re: How Can I re-activate My Account That Was Suspended?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Rob,
Okay no problem, I got your point but I just don't understand what can I do
now to correct my problem.I don't promote any affiliate products right now
which the reason behind the suspension I believe. It says I violated the
policies with using prohibited keywords.
Please help.

--
Kind regards,

Emmanuel Kalunga
Marketer, Blogger & Real Estate Investor

===============================================

How Can I re-activate My Account That Was Suspended?

Top Contributor
# 8
Top Contributor

Keywords are unlikely to be the problem. Keywords and ad copy can be disapproved, or just not run. Keywords don't lead to suspensions. 

 

More likely is that you were using a landing page which existed only to send people elsewhere (via an affiliate link), or you were direct linking and unable to fix a problem with the merchant's site (because it isn't your site).

 

Re: How Can I re-activate My Account That Was Suspended?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Probably sir but I didn't do that anymore.I started internet marketing
about 10 years ago and didn't know much about the rules, I was just
following the gurus and i guess they miss-led me.I hope this clear things a
bit.

No matter what your decision would be, I totally understand now that i
should have been more careful with my account usage at the time.Please let
me know what's your final verdict here because I know you probably tired by
now.Thanks again.

--
Kind regards,

Emmanuel Kalunga
Marketer, Blogger & Real Estate Investor

===============================================

How Can I re-activate My Account That Was Suspended?

Top Contributor
# 10
Top Contributor

Hi Emmanuel,


We are not employees of Google, just volunteer helpers. The only way to remove an account suspension is via AdWords Support:

https://support.google.com/adwords/answer/7217785

 

If you have a brand new business with a different name, address and billing details, opening a new account would be the best solution.

 

Keep in mind that Google has methods of spotting people opening new accounts who were accessing suspended accounts prior.