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Help us get rid of an old google Ad

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We had over 7 ago ad words for a small business in a small city, when have re located Back from overseas and the ad still runs, including google maps with our home address and our old phone number. Unfortunately the email address for account does not exist anymore so we don't know how to stop people calling or google mapping out house.

The email address company no linger exists, so what do we do

1 Expert replyverified_user

Help us get rid of an old google Ad

Top Contributor
# 2
Top Contributor

Hi @Gaye M,


How does the Google AdWords ad still run? Who is paying for it? 


You can try calling Google AdWords support at 1-866-2GOOGLE (246-6453). I think they are going to want some pretty specific info about the account, since procedures need to be in place so someone can not call and cancel someone's ad without their permission. Just image if anyone could simply call and say my old ad needs pulled... yet they did not have billing info, AdWords account ID, and other personal identifiable info. Please gather all of that up before calling. 


Kind Regards,






Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile




Re: Help us get rid of an old google Ad

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks we are in New Zealand , so I will find the appropriate phone number.

We do not get charged for it , go figure. I would love it off google maps as well as it shows our home address location

Gaye McGregor