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Google Grant program, our AdWords account has been suspended for unknown reasons, please help

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are a charity on Google Grants program, our AdWords account (client id: <edited by a Community Manager as noted below>) has been suspended on November 9 for reasons we do not know (a generic violation of terms is reported, but it seems to us no term has been violated).
We tried to contact support but:
- the phone support procedure does not allow me to go any further as soon as I key in the client id
- We filled in the contact form 4 times, no answer yet
Can you please help?

 

Note: this post has been edited by a Community Manager, per Community Posting Guidelines. Please do not post your customer ID number on this forum.

1 Expert replyverified_user

Google Grant program, our AdWords account has been suspended for unknown reasons, please help

Top Contributor
# 2
Top Contributor

Hi @Raffaele M,

 

That "generic violation of terms" is actually not generic and holds the answer to your suspension. Please review it very carefully and work to meet the requirements. 

 

Sorry that I cannot provide anything more based on the info provided. 

 

Kind Regards,

 

James

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