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Google Cannot reach our website

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Everyone: 

 

We are new to here, when we create our first google shopping ads and let it run for 2 weeks, there are no impression and clicks at all.

 

And we call google adwords - one of the representative told us our site is not reachable at all. .. . We did contact our admin to check our site - found no issues. I did browse our site at home, working place, school, and even go to my friend's house to test the site - no problem for me to browse it by using different laptops and computers.

 

https://bestowneckties.ca/

 

And I try to search on google; can't find the solution... . So frustrating.......

 

Anybody could help???

 

Thank you in advance.

 

 

Regards

 

Randy 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Ran C
October 2016

Google Cannot reach our website

[ Edited ]
Top Contributor
# 5
Top Contributor

Hi @Ran C,

 

I just checked with Google Chrome 64 bit, version 54.0.x both with normal mode and incognito mode and I still get the error page, no website. 

 

So, I checked it with Firefox 49.0.2 and I was able to access it. 

 

What this means is that the needle was moved in the right direction, however, the issue is not corrected completely. If I cannot access it with Google Chrome 64 bit, the Google AdBots will not be able to. 

 

Have the hosting team look at the install of the certificate again. 

 

Also, I ran the server through a respected server test and it did not fair very well. Here is your results to pass on... insist on a score of a solid A, with A+ being the best anyone can get. 

 

Kind Regards,

 

James

 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

View solution in original post

Re: Google Cannot reach our website

Top Contributor
# 2
Top Contributor

Hi @Ran C,

 

I can verify that the website is not accessible, as Google AdWords support stated. Please see screenshot below... and send it your website admin. There seems to be a SSL certificate issue, and you have traffic from the non-secure version forwarded to the secure version... so the website is dead in the water. You and your admin may have the site in your cache, which it why it serves to you both... but not to the public. 

 

ssl issue.jpg

 

Once you get the SSL certificate sorted out, please let us know here and we can verifiy it... then you can get AdWords working again. Please do not have any AdWords campaigns active until website is accessible. You can pause the campaigns, if they are not already.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Google Cannot reach our website

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi James: 

 

Thanks so much. 

 

I will pass this to our server provider, cause they were the one who set up the ssl for us. Thank you very much. 

 

I will update you soon. 

 

 

Regards

 

Randy

 

Google Cannot reach our website

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi James: 

 

Server provider has informed me - they have solve the issue on ssl, could you please check it for me. 

 

Thank you very much for your help. 

 

 

Regards

 

Randy

 

Marked as Best Answer.
Solution
Accepted by topic author Ran C
October 2016

Google Cannot reach our website

[ Edited ]
Top Contributor
# 5
Top Contributor

Hi @Ran C,

 

I just checked with Google Chrome 64 bit, version 54.0.x both with normal mode and incognito mode and I still get the error page, no website. 

 

So, I checked it with Firefox 49.0.2 and I was able to access it. 

 

What this means is that the needle was moved in the right direction, however, the issue is not corrected completely. If I cannot access it with Google Chrome 64 bit, the Google AdBots will not be able to. 

 

Have the hosting team look at the install of the certificate again. 

 

Also, I ran the server through a respected server test and it did not fair very well. Here is your results to pass on... insist on a score of a solid A, with A+ being the best anyone can get. 

 

Kind Regards,

 

James

 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Google Cannot reach our website

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi James: 

 

They told me they have upgrade the SSL, I will update you soon. 

 

Regards

 

Randy

 

Google Cannot reach our website

Top Contributor
# 7
Top Contributor

Hi @Ran C,

 

That is great. 

 

Please let me know and I would be happy to check it again... along with running the server test again, too. 

 

Kind Regards,

 

James

 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Google Cannot reach our website

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi James: 

 

Just a quick update, the ssl got update, could you please check it for me. Thank you in advance. 

 

 

Regards

 

Randy

 

Google Cannot reach our website

[ Edited ]
Top Contributor
# 9
Top Contributor

Hi @Ran C,

 

The website is accessible and looks great. The green padlock is also correctly displayed in the address bar, which is important for any shopping site. 

 

Your server is also earning a solid A for security, so that is super.  

 

We have done some solid work here that will serve you well. Time to crank up AdWords!

 

All the Best,

 

James

 

 

 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Google Cannot reach our website

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi James: 

 

Thank you very much for your help. 

 

Appreciated it. Thank you.

 

 

Regards

 

Randy