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Google Adwords Wont Lift the Suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I signed up to adwords YEARS ago - Input all my billing information, but never initially used. I have never created a campaign and published it, nor have i been billed or anything. I have never input my information or billing information into another AdWords account.

 

It has been at least 6-7 years since i last accessed it, and I see that it has been suspended/banned with the message:

"We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. "

 

I called Google AdWords and was told that appeals can only be done online/via email. So i filled out the appeal form and explained my issue very clearly. (FYI. I am in TURKEY and travel between Australia & Turkey for business - I also mentioned this, just in case they have an issue with the login I.P. changing countries constantly).

 

The email i receive is below:

"Hello,

 

Thanks for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

 

Our support team will not be able to give you any more specifics on the suspension.

We appreciate your understanding and cooperation.

 

The Google AdWords team"

 

Now, I swear to god - I have read that "policy" up and down, going crazy and trying to figure out how an account that has NO campaigns on it, NO actual bills or well.. anything for that matter on it, be in violation of a policy with so little and common-sense conditions. I put a campaign in there, double checked the information in the account, made sure EVERYTHING was up-to-date. Just to be safe even added a ANOTHER credit card in there (1 from AUSTRALIA and 1 from TURKEY).

 

Re-appealed it, and they sent me the same email - I asked some questions by replying to the email and they simply just ignored it and sent it again. I asked about which violation, which policy etc. and still have gotten no information.

If anyone could help me, i would really appreciate it. In the next few months i would like to completely open a new business here in TURKEY so i can end this travelling, and settle down.

 

This new business REQUIRES Google Adwords, I don't want to open a new account and risk a ban and suspicion. This is the first time I have ever had an issue with a Google Product and it's really URGENT now.

 

Speaking to Google Adwords here in Turkey, I have found out that it is the GOOGLE IRELAND team that deals with these issues but i can't reach them because their phone number is RESTRICTED to IRELAND only, there's no internationally accessible phone number.

Again, please help - someone / google / anyone???

1 Expert replyverified_user

Re: Google Adwords Wont Lift the Suspension

Top Contributor
# 2
Top Contributor

Hi @Slim E,

 

The only thing I can think of would be to use this link and contact AdWords Support. Until the suspension is lifted, when you need to advertise with AdWords you would have to work with a agency or someone certified. 

 

Sorry I cannot suggest anything more. Others will reply with more thoughts on this. 

 

Kind Regards,

 

James

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Google My Business & Google AdWords Top Contributor
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Re: Google Adwords Wont Lift the Suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yes, unfortunately every time i contact them as i mentioned earlier they just reply with the same message without even commenting on the situation. Hopefully someone will come up with a solution or have a connection in there.. to help out.