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First campaign stuck at loading and keyword loading field wont load

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi ,

 

I recently stated a campaign in Adwords,

but when i get to second step , Keywords field stucks at loading . (cursor keeps revolving)

I can finish all other fields without problem.

 

Also campaign tries to Autosave but fails and an error message comes up ( to refresh page, relogin etc) .

Same problem as this post exactly :

https://www.en.advertisercommunity.com/t5/Basics-for-New-Advertisers/Keywords-won-t-load/m-p/1019794...

Although this post solution to download Chrome doesnt work for me, because I have already tried in Chrome. ( All browsers are updated)

 

I started another campaign with another email account , everything seems ok . I got to step 3 immidiately.

 

After reading some posts I tried to clear all cache, cookies etc with CCleaner, disabled Adblock , changed IP , used Chrome, IE and Firefox , but problem keeps resuming.

 

Any ideas?

1 Expert replyverified_user

First campaign stuck at loading and keyword loading field wont load

Google Employee
# 2
Google Employee

Hi Leon,

 

Thanks for posting in the AdWords Community! You can use this link here to skip the keyword step of your account set up. We hope this helps. Please let us know if you are still running into issues.

 

Best,

Jens