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Error at first attempt to add billing Information

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Good day.

I keep getting this error message when trying to add a billing information.


"An error occurred while loading billing information. Please try refreshing this page.


The error message comes up at the point where I am supposed to Select the country or territory where my billing address is located.


Please I need urgent response.


1 Expert replyverified_user

Error at first attempt to add billing Information

Community Manager
# 2
Community Manager

Hi Olubodun,


Thanks again for reaching out to the AdWords Community.


Could you please confirm if you've completed the following checks, and are still having trouble with your account?


1. Could you please open AdWords in an Incognito window in Google Chrome and confirm if the issue persists?
2. Could you open AdWords in a separate browser such as Safari or Firefox and let us know if it persists?
3. Could you confirm if you have any ad-blocking extensions enabled that could interfere with the AdWords interface loading?


Do let us know if the behaviour continues despite the above tests, and we can look into this further.




Error at first attempt to add billing Information

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

An error message showing when am trying to load billing information. Please what should I do. Thanks