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Erroneous Views and clicks

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I live on an island with a population of about 60,000. I started an adwords express campaign in Nov. 1st 2014. This ad campaign has always had a geographical restriction to this island only. My clicks per day have always been 1-5 a day with many days of no clicks at all. That statistical info seems to be normal for my business on this island.

March 18th 2016 - April 15th, small pause, and then again from May 2nd 2016 - May 27th, The Views and clicks shot through the roof.

120,000 views and several thousand clicks within a very short time. Impossible for an island of 60,000 people.

Upon closer inspection in the adwords express ad dashboard, %100 of views and clicks are from Google partner sites.

Seems obvious to me that a Google partner is not following the geographical restrictions. My ad was coming up on searches all over the US. People click on add, find that I'm on a secluded island and not able to help them, and then they do another search.

The numbers don't lie, there was a serious system malfunctions and I've been charged for erroneous clicks.

I have turned that ad off and started an ad campaign through the regular adwords with the geographical restrictions and all statistics are back to normal.

 

Throughout this, "system error" , I have been trying to resolve the issue through phone calls, click quality from (https://support.google.com/adwords/contact/click_quality?rd=1), and email. Google customer service has been a nightmare! I've been lied to numerous times. No response from click quality form and no follow up on promises to have technicians look into the problem. I have to explain everything everytime I call because there is no record of my complaints. I've been laughed at and actually hung up on. No, I wasn't rude or spastic in some way. Horrible customer reps plain and simple.

Turning express ad off and creating new adwords campaign seems to have solved the problem.

Spoiler
I'm hoping a forum admin will read this and help me receive a credit.

Statistics in picture are way down since cancelling express ad. I've fixed the problem , with no help from Google.

AWexpDash.png

 

May 27th 2016 is the day I turned express ad off and created adwords campaign.

 

Jun 1, 2016 - Jun 6, 2016Ending balance: $176.55

Date      Description         Debits ($)            Credits ($)           Balance ($)

Jun 5, 2016         Campaign activity: 2 clicks            3.47                      176.55

Jun 4, 2016         Campaign activity: 1 clicks            4.14                      173.08

Jun 3, 2016         Campaign activity: 3 clicks            4.81                      168.94

Jun 2, 2016         Campaign activity: 1 clicks            4.21                      164.13

Jun 1, 2016         Campaign activity: 1 clicks            4.38                      159.92

Jun 1, 2016         Invalid activity                  (0.39)     155.54

Jun 1, 2016         Starting balance                                             155.93

May 1, 2016 - May 31, 2016Ending balance: $155.93

Monthly Invoice (1)

Date      Description         Debits ($)            Credits ($)           Balance ($)

May 31, 2016     Campaign activity: 3 clicks            5.86                      155.93

May 30, 2016     Campaign activity: 2 clicks            5.79                      150.07

May 29, 2016     Campaign activity: 1 clicks            4.38                      144.28

May 28, 2016     Campaign activity: 1 clicks            3.95                      139.90

May 27, 2016     Campaign activity: 18 clicks         6.08                      135.95

May 26, 2016     Campaign activity: 32 clicks         6.44                      129.87

May 25, 2016     Campaign activity: 27 clicks         6.75                      123.43

May 24, 2016     Campaign activity: 34 clicks         7.10                      116.68

May 23, 2016     Campaign activity: 35 clicks         7.82                      109.58

May 22, 2016     Campaign activity: 34 clicks         6.51                      101.76

May 21, 2016     Campaign activity: 21 clicks         7.17                      95.25

May 20, 2016     Campaign activity: 35 clicks         6.90                      88.08

May 19, 2016     Campaign activity: 28 clicks         6.49                      81.18

May 18, 2016     Campaign activity: 21 clicks         7.29                      74.69

May 17, 2016     Campaign activity: 36 clicks         7.33                      67.40

May 16, 2016     Campaign activity: 43 clicks         7.36                      60.07

May 15, 2016     Campaign activity: 40 clicks         6.84                      52.71

May 14, 2016     Campaign activity: 37 clicks         6.91                      45.87

May 13, 2016     Campaign activity: 20 clicks         8.43                      38.96

May 12, 2016     Campaign activity: 45 clicks         7.31                      30.53

May 11, 2016     Campaign activity: 40 clicks         7.97                      23.22

May 10, 2016     Automatic payment: MasterCard  • • • 4212                        (7.29)     15.25

May 10, 2016     Campaign activity: 53 clicks         7.38                      22.54

May 9, 2016       Payment: MasterCard  • • • 4212                             (138.43)               15.16

May 9, 2016       Automatic payment declined: American Express  • • • 3002 for $145.72. No reason provided by your financial institution                                      153.59

May 9, 2016       Campaign activity: 49 clicks         7.49                      153.59

May 1, 2016 - May 8, 2016           Sales tax (on $48.62)       2.03                      146.10

May 8, 2016       Campaign activity: 42 clicks         5.58                      144.07

May 7, 2016       Campaign activity: 36 clicks         8.79                      138.49

May 6, 2016       Campaign activity: 47 clicks         5.44                      129.70

May 5, 2016       Campaign activity: 39 clicks         6.56                      124.26

May 4, 2016       Campaign activity: 13 clicks         6.99                      117.70

May 3, 2016       Campaign activity: 28 clicks         6.71                      110.71

May 2, 2016       Campaign activity: 25 clicks         7.26                      104.00

May 1, 2016       Campaign activity: 1 clicks            1.67                      96.74

May 1, 2016       Starting balance                                             95.07

Apr 1, 2016 - Apr 30, 2016Ending balance: $95.07

Monthly Invoice (1)

Date      Description         Debits ($)            Credits ($)           Balance ($)

Apr 1, 2016 - Apr 30, 2016            Sales tax (on $147.32)     6.14                      95.07

Apr 30, 2016       Campaign activity: 2 clicks            3.73                      88.93

Apr 29, 2016       Campaign activity: 3 clicks            8.70                      85.20

Apr 27, 2016       Campaign activity: 7 clicks            16.14                    76.50

Apr 26, 2016       Campaign activity: 3 clicks            4.50                      60.36

Apr 25, 2016       Campaign activity: 1 clicks            0.92                      55.86

Apr 23, 2016       Campaign activity: 1 clicks            2.15                      54.94

Apr 20, 2016       Campaign activity: 1 clicks            3.18                      52.79

Apr 19, 2016       Campaign activity: 4 clicks            6.20                      49.61

Apr 17, 2016       Campaign activity: 2 clicks            3.29                      43.41

Apr 15, 2016       Campaign activity: 9 clicks            2.31                      40.12

Apr 14, 2016       Campaign activity: 26 clicks         8.79                      37.81

Apr 13, 2016       Sales tax (on $0.28)                        (0.01)     29.02

Apr 13, 2016       Campaign activity: 33 clicks         6.36                      29.03

Apr 13, 2016       Invalid activity                  (0.28)     22.67

Apr 12, 2016       Campaign activity: 43 clicks         6.40                      22.95

Apr 11, 2016       Campaign activity: 53 clicks         5.86                      16.55

Apr 10, 2016       Campaign activity: 29 clicks         6.14                      10.69

Apr 9, 2016         Automatic payment: American Express  • • • 3002                            (176.66)               4.55

Apr 9, 2016         Campaign activity: 54 clicks         6.01                      181.21

Apr 8, 2016         Campaign activity: 42 clicks         5.05                      175.20

Apr 7, 2016         Campaign activity: 35 clicks         12.67                    170.15

Apr 6, 2016         Campaign activity: 25 clicks         6.72                      157.48

Apr 5, 2016         Campaign activity: 24 clicks         6.60                      150.76

Apr 4, 2016         Campaign activity: 18 clicks         6.77                      144.16

Apr 3, 2016         Campaign activity: 56 clicks         6.29                      137.39

Apr 2, 2016         Campaign activity: 36 clicks         6.35                      131.10

Apr 1, 2016         Campaign activity: 20 clicks         6.19                      124.75

Apr 1, 2016         Starting balance                                             118.56

Mar 1, 2016 - Mar 31, 2016Ending balance: $118.56

Monthly Invoice (1)

Date      Description         Debits ($)            Credits ($)           Balance ($)

Mar 31, 2016      Sales tax (on $6.84)         0.28                      118.56

Mar 31, 2016      Campaign activity: 39 clicks         6.84                      118.28

Mar 30, 2016      Sales tax (on $3.38)         0.14                      111.44

Mar 30, 2016      Campaign activity: 22 clicks         3.38                      111.30

Mar 29, 2016      Sales tax (on $7.32)         0.31                      107.92

Mar 29, 2016      Campaign activity: 32 clicks         7.32                      107.61

Mar 28, 2016      Sales tax (on $2.07)         0.09                      100.29

Mar 28, 2016      Campaign activity: 20 clicks         2.07                      100.20

Mar 27, 2016      Sales tax (on $4.03)         0.16                      98.13

Mar 27, 2016      Campaign activity: 34 clicks         4.03                      97.97

Mar 26, 2016      Sales tax (on $6.13)         0.26                      93.94

Mar 26, 2016      Campaign activity: 36 clicks         6.13                      93.68

Mar 25, 2016      Sales tax (on $4.62)         0.19                      87.55

Mar 25, 2016      Campaign activity: 44 clicks         4.62                      87.36

Mar 24, 2016      Sales tax (on $10.89)       0.45                      82.74

Mar 24, 2016      Campaign activity: 42 clicks         10.89                    82.29

Mar 23, 2016      Sales tax (on $5.96)         0.25                      71.40

Mar 23, 2016      Campaign activity: 40 clicks         5.96                      71.15

Mar 22, 2016      Sales tax (on $9.53)         0.40                      65.19

Mar 22, 2016      Campaign activity: 36 clicks         9.53                      64.79

Mar 21, 2016      Sales tax (on $3.46)         0.14                      55.26

Mar 21, 2016      Campaign activity: 37 clicks         3.46                      55.12

Mar 20, 2016      Sales tax (on $8.50)         0.36                      51.66

Mar 20, 2016      Campaign activity: 73 clicks         8.50                      51.30

Mar 19, 2016      Sales tax (on $8.93)         0.37                      42.80

Mar 19, 2016      Campaign activity: 20 clicks         8.93                      42.43

Mar 18, 2016      Sales tax (on $7.74)         0.32                      33.50

Mar 18, 2016      Campaign activity: 25 clicks         7.74                      33.18

Mar 17, 2016      Sales tax (on $0.78)         0.04                      25.44

Mar 17, 2016      Campaign activity: 8 clicks            0.78                      25.40

Mar 16, 2016      Sales tax (on $8.45)         0.35                      24.62

Mar 16, 2016      Campaign activity: 8 clicks            8.45                      24.27

Mar 15, 2016      Sales tax (on $2.76)         0.11                      15.82

Mar 15, 2016      Campaign activity: 2 clicks            2.76                      15.71

Mar 14, 2016      Sales tax (on $0.82)         0.04                      12.95

Mar 14, 2016      Campaign activity: 2 clicks            0.82                      12.91

Mar 13, 2016      Campaign activity: 2 clicks            0.20                      12.09

Mar 12, 2016      Sales tax (on $3.71)         0.16                      11.89

Mar 12, 2016      Campaign activity: 7 clicks            3.71                      11.73

Mar 11, 2016      Sales tax (on $2.37)         0.10                      8.02

Mar 11, 2016      Campaign activity: 5 clicks            2.37                      7.92

Mar 10, 2016      Automatic payment: American Express  • • • 3002                            (57.36)  5.55

Mar 10, 2016      Sales tax (on $58.57)       2.43                      62.91

Mar 10, 2016      Campaign activity: 3 clicks            3.50                      60.48

Mar 9, 2016        Sales tax (on $1.83)         0.08                      56.98

Mar 9, 2016        Campaign activity: 3 clicks            1.83                      56.90

Mar 8, 2016        Campaign activity: 1 clicks            1.69                      55.07

Mar 7, 2016        Campaign activity: 1 clicks            0.07                      53.38

Mar 6, 2016        Campaign activity: 2 clicks            3.51                      53.31

Mar 4, 2016        Campaign activity: 1 clicks            0.46                      49.80

Mar 3, 2016        Campaign activity: 1 clicks            2.43                      49.34

Mar 2, 2016        Campaign activity: 1 clicks            0.42                      46.91

Mar 1, 2016        Campaign activity: 2 clicks            2.40                      46.49

Mar 1, 2016        Starting balance                                             44.09

Feb 1, 2016 - Feb 29, 2016Ending balance: $44.09

Monthly Invoice (1)

Date      Description         Debits ($)            Credits ($)           Balance ($)

Feb 29, 2016      Campaign activity: 4 clicks            5.60                      44.09

Feb 28, 2016      Campaign activity: 2 clicks            0.73                      38.49

Feb 27, 2016      Campaign activity: 3 clicks            1.70                      37.76

Feb 26, 2016      Campaign activity: 3 clicks            1.16                      36.06

Feb 25, 2016      Campaign activity: 2 clicks            3.32                      34.90

Feb 24, 2016      Campaign activity: 1 clicks            1.25                      31.58

Feb 23, 2016      Campaign activity: 2 clicks            0.72                      30.33

Feb 22, 2016      Campaign activity: 3 clicks            2.72                      29.61

Feb 21, 2016      Campaign activity: 3 clicks            3.21                      26.89

Feb 19, 2016      Campaign activity: 1 clicks            0.85                      23.68

Feb 18, 2016      Campaign activity: 1 clicks            2.29                      22.83

Feb 16, 2016      Campaign activity: 1 clicks            0.51                      20.54

Feb 15, 2016      Campaign activity: 2 clicks            2.16                      20.03

Feb 14, 2016      Campaign activity: 4 clicks            2.74                      17.87

Feb 13, 2016      Campaign activity: 4 clicks            9.01                      15.13

Feb 11, 2016      Campaign activity: 1 clicks            0.41                      6.12

Feb 10, 2016      Campaign activity: 2 clicks            3.14                      5.71

Feb 9, 2016         Automatic payment: American Express  • • • 3002                            (108.59)               2.57

Feb 9, 2016         Sales tax (on $104.25)     4.34                      111.16

Feb 9, 2016         Campaign activity: 2 clicks            2.57                      106.82

Feb 7, 2016         Campaign activity: 1 clicks            0.30                      104.25

Feb 6, 2016         Campaign activity: 2 clicks            4.20                      103.95

Feb 5, 2016         Campaign activity: 3 clicks            4.89                      99.75

Feb 4, 2016         Campaign activity: 4 clicks            6.40                      94.86

Feb 3, 2016         Campaign activity: 3 clicks            6.16                      88.46

Feb 2, 2016         Campaign activity: 2 clicks            1.76                      82.30

Feb 1, 2016         Campaign activity: 1 clicks            1.88                      80.54

Feb 1, 2016         Starting balance                                             78.66

Jan 1, 2016 - Jan 31, 2016Ending balance: $78.66

Monthly Invoice (1)

Date      Description         Debits ($)            Credits ($)           Balance ($)

Jan 31, 2016       Campaign activity: 4 clicks            1.86                      78.66

Jan 30, 2016       Campaign activity: 3 clicks            1.61                      76.80

Jan 29, 2016       Campaign activity: 3 clicks            4.16                      75.19 

1 Expert replyverified_user

Re: Erroneous Views and clicks

Top Contributor
# 2
Top Contributor
Hi there;
Only Google has the technical tools to investigate the case and to figure whether there was a system error in the Geo targeting settings. You'll have to continue the dialogue with customer support.
Regrettably, we can't help much.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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