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Clearing Cache and Cookies

Google Employee
# 1
Google Employee


Hi Community,


My name is Raashi, and I’m a member of the Google AdWords Team. I hope you’re having a good day!


Sometimes you may notice technical issues in your AdWords interface. For example, the billing tab might not be loading, a particular button is missing from your screen, or you are not able to preview all of your image ads.


Often the explanation behind all of these mysterious errors is to clear the cache and cookies from your browser, and today, I’ll help you understand what this means and how you can do it.


What are cache and cookies, and why should you clear them?


Cookies are small files on your computer that are created by the websites you visit and stored for future use. Your browser’s cache (or memory) is a stock of webpages you visited in the past. Your cache and cookies help load websites faster and make it easier for you to browse the web. Browsers will normally clear cookies after they reach a certain age, but clearing them manually may solve problems with websites or your browser. You should periodically clear the cache and cookies to keep your browser running efficiently.


How do you clear cache and cookies?


Google Chrome


  1. Open Chrome.
  2. On your browser toolbar, click on the Chrome menu .
  3. Point to More tools, and then click Clear browsing data.
  4. In the "Clear browsing data" box, click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files."
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.

You can find more details on how to clear the cache and cookies on other browsers here.


If you have any other questions about this topic, please feel free to ask by commenting below.


Have a great day!



1 Expert replyverified_user

Re: Clearing Cache and Cookies

Top Contributor
# 2
Top Contributor

That's a great summary, @Raashi A, thanks for posting it. Much appreciated.

Clearing Cache and Cookies

Not applicable
# 3
Not applicable

Thats's a terrible summary.  Why is it when something goes wrong with your website the answer is always to delete ALL our cookies?  Cookies are there for a reason, and they perform a useful function, and given the vast amount of websites I visit and use it would be a huge inconvenience to delete everything just because it MIGHT fix a problem with your website.  If you think cookies are the problem then why not just tell us how to delete YOUR cookies in a targeted strike, rather than all out cookie genocide?