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Cannot load analytics

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I've registered to AdWords for a long time now, but I'm still not an expert in using it. Usually I use the keyword planner tool to get suggestions for keywords. However, lately when i tried to access the keyword planner, I only get this message:

"We can't load your account data at the moment. Please try refreshing this page later."

It's been weeks that I get this message over and over and I can no longer use the keyword planner. 

 

Did I do anything wrong? What should i do about this? I hope somebody can help.

 

Thanks,

 

Jessa

 
1 Expert replyverified_user

Re: Cannot load analytics

Top Contributor
# 2
Top Contributor

Hi Jessa,

 

Which browser are you using to accomplish this? Did you try Google Chrome? Also try clearing the cookies and cache and see if that makes any difference or not.

 

Also can you share the screenshot removing all personal identifiable info from that.

 

Pankaj