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Cannot create a new Adwords Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I'm trying to accept an invitation for an AdWords Account but after entering the required data (e-mail, password and correct captcha) I'm getting a simple blank screen (see attached screenshot). A quick check at the Firebug console shows that the following error has occurred (and probably causes the white screen):

 

"Load denied by X-Frame-Options: https://accounts.google.com/CreateAccount?xxx does not permit framing."

 

(if required, I'll send the complete URL)

 

Can you please help me? That error occurs under Firefox and a similar one (Refused to display 'https://accounts.google.com/CreateAccount?xxx' in a frame because it set 'X-Frame-Options' to 'DENY'.) occurs under Chrome.

1 Expert replyverified_user

Re: Cannot create a new Adwords Account

Top Contributor
# 2
Top Contributor
Try disable your ad blocker. Still having the same problem?

Re: Cannot create a new Adwords Account

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
Sounds like a local issue - have you tried to accept from a different machine?
someone else's computer.

Re: Cannot create a new Adwords Account

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

@Dave_Davis - Thanks for the hint, but no ad blockers are installed on any of the browsers I tried.

@David C - It does work on computers outside my company's network, but we tried on several of my colleagues' computers and we have the same problem on each of them. Unfortunately, that would not work as a permanent solution - I need to find out what the problem is and, if we are filtered for some reason, find out that reason and get unblacklisted again.

I have some (kind of) progress since Friday - using a browser extension to ignore X-Frame-Options (e.g. <A href="https://addons.mozilla.org/en-US/firefox/addon/ignore-x-frame-options/)" target="_blank">https://addons.mozilla.org/en-US/firefox/addon/ignore-x-frame-options/)</A> I managed to get around the error in the original post. However, proceeding with that extension needs some kind of phone verification which, after verifying my phone, does not create the e-mail at all (trying to login with the used credentials after that returns "The email or password you entered is incorrect.").<BR /><BR />Anyone have other ideas?

Re: Cannot create a new Adwords Account

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

A bit of more information that we found out through testing - when we use our main network, all requests are going out via one certain gateway with a certain IP. When we do the request within that network we get response header:


x-frame-options: DENY


So we could not continue. Switching the same computer to external wi-fi network, using the same browser, even the same request is succesffull, because the response header is:


x-frame-options: SAMEORIGIN


So the question is why is this happening. The header is server side and we can not alter it.

Re: Cannot create a new Adwords Account

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆
So are we saying here that the issue is an internal IT issue for you as opposed to an AdW issue?
I had not encountered that one - thanks for sharing it.