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[CRITICAL] Cannot load editor due to internal error

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Keep getting this error when trying to create Ad Extensions for different Ad Groups. Can anyone help me out?

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1. Please don't ask me to clear my cache and stuff..

2. Please don't ask me to switch languages to create the extensions. Smiley Happy

2 Expert replyverified_user

[CRITICAL] Cannot load editor due to internal error

Top Contributor
# 2
Top Contributor

Hi @Philip J,

 

3. Would it be okay to ask if you tried uninstalling and reinstalling editor?  

 

The versioning has acted funny for me in the past and some shortcuts don't get updated.  It might be worth giving it a shot.

 

I think Version 11.6 was just launched. https://support.google.com/adwords/editor/answer/7129610?hl=en&ref_topic=13728

 

-Tommy

 

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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[CRITICAL] Cannot load editor due to internal error

Google Employee
# 3
Google Employee

The reported error is from the web front-end, not AdWords Editor.