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Being charged money for campaigns that don't even exist in my account.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 
My customer Id is - 777-044-4620
 
I am writing this mail as I found that I was charged for some campaigns that doesn't exist , in my adwords account.
 
The campaign name was "AWX_004:b8786757e5191596_00000000952aee3c_1"
 
and "AWX_004:b8786757e5191596_00000000952e111d_1"
 
I was charged  ₹184.59 and ₹158.23 on July 20th 2017 for these campaigns.
 
I have never created campaigns with such names from my account and they appears to be spammy.
 
Please look in to this matter and do the needful. This occurrence have happened in the past and I dont want it to happen again and I demand for a complete reimbursement for the charged amounts in this category.
 
 
Please give a response explaining what caused this and how I can prevent this. I run campaigns with a minimum of Rs.10000 budget from my account. 
 
Please respond as quickly as you can as I cannot afford anymore loss for this cause. 
1 Expert replyverified_user

Being charged money for campaigns that don't even exist in my account.

Top Contributor
# 2
Top Contributor

Hi there,

 

This happens quite often.

 

You probably have an AdWords Express account with ads still running that you have forgotten about.