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Appeal Won, Account Still Showing I am Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

So recently I was randomly suspended for whatever reason, but after chatting with a rep, we made some onsite changes and he told me to appeal. Today, I get this email:

 

"Dear advertiser,

I'm happy to let you know that our specialist team has re-reviewed your account and found no violations of our advertising policies. Your ads are now eligible to run. We appreciate your patience during this review and apologize for any disruption it might have caused."

 

 

However, when I log in, my account is still showing it is suspended. Does it take some time to get unsuspended or should it have been automatic?

 

1 Expert replyverified_user

Re: Appeal Won, Account Still Showing I am Suspended

Top Contributor
# 2
Top Contributor

This usually means that during the process of un-suspending the account another violation was found  and the account is still suspended.

Contact support.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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