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Adwords refund problem after suspension for "suspicious behavior in the payment activity"

BH
Visitor ✭ ✭ ✭
# 1
BH
Visitor ✭ ✭ ✭

Hello,

 

My account has been suspeneded for "suspicious behavior in the payment activity", since then I tryed to retreive access to my account but no success.
Then on March 23rd, I requested a refund and closed the account, I immidiately received an email from billing-noreply@google.com containing:

"We owe you a refund.
Hello from Google,

We're letting you know that your AdWords YYY-YYY-YYYY account was recently cancelled, which means you're due a refund:
Approximately Y to your YYYY within one week."

No communication since then and no refund issued either.

 

Now I cannot log in to the adwords account (whenever I try to login it redirects me to creating a new account). So I used the "I lost my login information" form (https://support.google.com/adwords/contact/login), but no success as I receive this autoreply: "Thank you for writing in. While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts."

 

Also contacting AdWords support is impossible as whenever I try, I get the same reply: "Thank you for writing in. While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts."

 

I hope someone help me.

 

Thanks.

Re: Adwords refund problem after suspension for "suspicious behavior in the payment activity&qu

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
LOL....sorry, I'm not laughing at you...I'm just glad that I wasn't the only one where strange occurrences have been happening. I was suspended three times (google never knows why and apologizes but then make me resubmit pictures and new plants into html, ad nauseaum. I gave up on that whole worry trap.

Re: Adwords refund problem after suspension for "suspicious behavior in the payment activity&qu

Explorer ✭ ☆ ☆
# 3
Explorer ✭ ☆ ☆

Hi,

What products and services you are using for this account.

 

Did you check google policy for that ?

 

Thanks

Ashwani Kumar

Re: Adwords refund problem after suspension for "suspicious behavior in the payment activity&am

BH
Visitor ✭ ✭ ✭
# 4
BH
Visitor ✭ ✭ ✭
Hi,

How is this related to Google policy?
As I wrote I've received the notification that the refund will be issued, but nothing is received. I'm locked out of the support system and I cannot ask the support why.

Thank you.