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Adwords charge, but no campaign ever set up

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My husband recently died and I am seeing $10 monthly charge to his business checking. He has an adwords account, but never set up a campaign. How can I stop this charge?  I have been on hold with ther support line for >45 minutes!

Adwords charge, but no campaign ever set up

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi Dagget, sorry to hear of your loss and the difficulties with reaching Google. 

 

Are you sure you are calling the right number?  If you login to Google.com/AdWords, it is displayed in the upper right, under the gear icon. 

 

I'm wondering because, i have been calling Google AdWords support almost every weekday for years, and the amazing thing is they almost always just answer the call.  On very rare occasions i have been on hold, but only for a minute or two. 

Adwords charge, but no campaign ever set up

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I am calling 1-855-290-0346 and looking for an adwords specialist.  I do not have the gear icon when I log in.  Just opens to setting up the 1st campaign. 

Adwords charge, but no campaign ever set up

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭

I called that # and got right through; but it would help if you have your Google AdWords customer ID.  It is a 10-digit number in the upper right, in the format 123-456-7890. If you can't find that, have the email address that you're getting emails from Google on.

 

If you are in the continental US, try (866) 246-6453

Adwords charge, but no campaign ever set up

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

So strange; I tried that number as well, same result.  I did enter the account #.  I just called the bank and had them cancel any further charges.  Problem solved.  Thanks for your help!