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Adwords account suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



My adwords account was recently hacked by persons unknown and since then Adwords support will not even speak to me just automated messages saying your account is suspended, I have tried to appeal but keep getting the following email:


Dear Advertiser, Thank you for your email.

Thank you for your continued patience during this process. Our specialists 
have re-reviewed the account and confirmed that it is in violation of our 
AdWords policies. Since this decision is final, the account will not be 
reinstated. Please avoid creating additional AdWords accounts, as they will 
be subjected to the same suspension.

Our support team will not be able to give you any more specifics on the 

We appreciate your understanding and cooperation.

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Has anyone every experienced this before as I am at a loss of what to do, like very one else I need my adverts running in order to survive

1 Expert replyverified_user

Re: Adwords account suspension

Top Contributor
# 2
Top Contributor
Can you confirm what was hacked: the account or the domain?
What did the hackers jeopardize?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Adwords account suspension

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
Hello @nick_C,

Nice name by the way.

Can you provide more details? What is your domain, what does your business do / sell? What kind of ads were you running before you were suspended from advertising? Do you have an original email stipulating why the account was suspended?

With more information I can attempt to help you.