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Adword ad listing not displaying what I entered

T W
Visitor ✭ ✭ ✭
# 1
T W
Visitor ✭ ✭ ✭

Who do I contact to get my google ad fixed since it is displaying the wrong information/words?

 

I wanted my ad to have headline 1 as:

Beacon Urgent Care - Open Daily

 

I wanted my ad to have headline 2 as:

Xray and Lab on Site

 

However, the actual listing is like this photo:

 

This is my ad preview while inside the Google Adwords:

 

 

Thank you for anyone that can help!

 

Tina

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July

Adword ad listing not displaying what I entered

Top Contributor
# 3
Top Contributor

Hi,

 

There is no one to contact to edit your ads with your AdWords account. You are in full control of your account and all actions with it. You should log in and edit/create ads that you want to show. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

View solution in original post

Adword ad listing not displaying what I entered

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi @T W!

Try to make a correction in your post because pictures of your post aren't showing.

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July

Adword ad listing not displaying what I entered

Top Contributor
# 3
Top Contributor

Hi,

 

There is no one to contact to edit your ads with your AdWords account. You are in full control of your account and all actions with it. You should log in and edit/create ads that you want to show. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Adword ad listing not displaying what I entered

T W
Visitor ✭ ✭ ✭
# 4
T W
Visitor ✭ ✭ ✭

Thanks for letting me know that my photos are showing.  Here are the photos.

 

This is what the ad SHOULD look like (what's shown in my preview):

It has "Open Daily" and "Xray and lab on site"

 

Beacon Ad preview.pngAdword Preview (Should look like this)

 

Here's what it actually looks like:

It doesn't have "Open Daily" but rather says "Santa Clara".  It doesn't have "Xray and lab on site" but rather just lists our website, which is already there in the line below.

 

Google Ad Wrong.JPGGoogle Adwords with wrong wording in headline 1 and headline 2

 

 

Thank you in advance for any help or suggestions!

 

 

Tina

Adword ad listing not displaying what I entered

T W
Visitor ✭ ✭ ✭
# 5
T W
Visitor ✭ ✭ ✭

Hi Mian,

 

I don't know how to edit my original post, but I posted a reply that shows the photos.  Could you take a look at it?  Thank you!

 

Tina

Adword ad listing not displaying what I entered

T W
Visitor ✭ ✭ ✭
# 6
T W
Visitor ✭ ✭ ✭

Hi James,

 

Someone notified me that my photos aren't showing.  I posted my photos in another reply.  Could you take a look?  I have "full control" of my ad, but it's not showing what I put in!  That's my problem!

 

Tina

Re: Adword ad listing not displaying what I entered

Top Contributor
# 7
Top Contributor

Hi Tina,

 

Thanks for the additional information.

 

You will need to edit your test ad or create a new expanded text ad. This information covers everything well.

 

Ads must comply with editorial guidelines. You can learn more about text ads and text ad requirements, which will guide you well in the future.    

 

With that said, let's review your screenshot. 

 

large.png

 

1. There is no space between - and Open. You need to carefully write and review the ads. For a expanded text ad, you would write:

 

Headline 1: Beacon Urgent Care - Open Daily

Headline 2: Xray and Lab On-Site

 

Give this a try and see what happens. 

 

Kind Regards,

 

James

 

 

 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Adword ad listing not displaying what I entered

[ Edited ]
Explorer ✭ ✭ ☆
# 8
Explorer ✭ ✭ ☆

Hi @T W as @James_Clemens mentioned everything regarding your issue. Now you just need to make the corrections in your text ad and use expanded text ad and then test it on mobile device and pc. This will give you a clear result.

Adword ad listing not displaying what I entered

T W
Visitor ✭ ✭ ✭
# 9
T W
Visitor ✭ ✭ ✭

Thank you James!  That seemed to help.