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Adword Tech Support No Longer ?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Is Adword tech Chat no longer ? Or Am i missing something

 

Actually I want to discuss small issues on daily Basis and they prompt very Fast .. I know this community is very responsive as well but tech support answers instantly even small matters with live data

 

 

1 Expert replyverified_user

Re: Adword Tech Support No Longer ?

N/A
# 2
N/A
Hi Aamir

It looks like it is still working for me! I'm not sure why it is not showing up for you. When I tested it, I was 11th in the queue. I had to go to the cog wheel at the top right hand side of AdWords and select the "help' option which then gave me the option of selecting 'Live Chat'. Once I selected a category and hit 'start chat' it disappeared and a moment later a note popped up saying I was in a queue. Maybe there is just a longer waiting time due to demand?

I hope this helped!

Re: Adword Tech Support No Longer ?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Here are 2 attached Pictures

 

1 - Without Logging and try to reach its Tech Support only Email option appear

 

 

 

2 - With Ad words Logged In and try  again but Community links appear

 

Please Let me know

Re: Adword Tech Support No Longer ?

N/A
# 4
N/A
Hello Aamir!

I logged in and when the community links. Did you select the links based off of the question you wish to ask? For Example, I went to 'Ad Performance', then selected 'Seeing My Ad' and then the options for calling, chat, or email showed up. I had to fill in my name, email, category, AdWords ID number and contact info in case we get disconnected. Once I hit submit, a note popped up saying which number in the queue I was. It was not a very long wait before I was talking to someone!

Re: Adword Tech Support No Longer ?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Acutally The Problem is

When I click on "Chat Now" link then u see (2nd Picture) . Instead of ( I had to fill in my name, email, category, AdWords ID number and contact info in case we get disconnected.) community links appear previously it was not the case & i used to connect easily tech support. But Right Now No Pop window appear or anything just community troubleshoots

Am i Missing something even then ?

Re: Adword Tech Support No Longer ?

N/A
# 6
N/A

Hello Aamir,

I am very sorry as I am also stuck. Perhaps emailing AdWords to let them know of the issue? I was unable to send pictures of my above response so I added them below. I hope you are able to come to a solution! 

 

I do know that the live chat does not always work when not logged in but I don't know why it wouldn't work while you are logged in!

 

1.png2.png3.png4.png5.png

Re: Adword Tech Support No Longer ?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
How do I contact Ad word support ?

Means is there any official Email where i will tell them whole situation ?

Re: Adword Tech Support No Longer ?

Top Contributor
# 8
Top Contributor
an issue category *must* be selected before contacting google.

first, sign-in to the account:
https://adwords.google.com/

then, some basic information is required so that google can verify
that the most appropriate support-specialist is available for the
issue (category) and country (time-zone).

for chat, complete the pre-chat form:
https://support.google.com/adwords/contact/pre_chat_survey

for email help with ad-performance issues:
https://support.google.com/adwords/contact/performance_none

for email help with policy issues:
https://support.google.com/adwords/contact/policy_none

for email help with billing issues:
https://support.google.com/adwords/contact/billing_none

otherwise, simply click on the gear-icon within the account and select help:
https://support.google.com/adwords/answer/1704378

otherwise, all questions in the entire contact-flow
must be answered before contacting google --
https://support.google.com/adwords/contactflow

Re: Adword Tech Support No Longer ?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Similar problem here.  When I try to click Ad Performance and Seeing my ad, this is what appears.

 

Seems like email and chat support has been temporarily disabled.  I tried with my other account which was registered in a diff country and still the same.

 

 

Screen Shot 2016-07-27 at 12.08.34 AM.png