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Ads under review/disapproved even after emailing support

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, my client's AdWords account with Customer ID: 770-011-7315 has been under review for the past 4-5 days. I have emailed support yesterday, and its been over 24 hours, but we haven't heard anything yet. Is there a way to expedite this? We don't even know what's wrong with the site or the account, and we're getting a bit frustrated at how long this is taking. 

1 Expert replyverified_user

Re: Ads under review/disapproved even after emailing support

Top Contributor
# 2
Top Contributor
Hello,

Generally ads are reviewed within one business day. However, if the ads are related to some complex businesses or services, you might have to wait little longer until the support team approves it. I will suggest you to wait till you get a response from AdWords support.

I remember few days back, the delay was longer at the support team side and it was a known issue.

Pankaj