AdWords
2.3K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me
star_border
Reply

Ads not running due to Policy violation: Malicious or Unwanted Software

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The site is www.pizzamasetti.ro and our website specialists cleaned the site of unwanted software. We want to know how soon this problem will be solved.

Re: Ads not running due to Policy violation: Malicious or Unwanted Software

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆
Hey Florica,

The fasted way you will get this solved is by following the instructions on this page
https://support.google.com/adwordspolicy/answer/1308246?hl=en
Then follow the steps under:
What can I do if my site gets suspended for malware?

Or you can request a website review on here.
https://support.google.com/adwords/contact/site_policy

Re: Ads not running due to Policy violation: Malicious or Unwanted Software

Badged Google Partner
# 3
Badged Google Partner

Hey Florica, 

 

If it has not been fixed yet you should try reaching out to AdWords support by mail, phone or live chat as someone at AdWords support will be able to look into the exact cause of this for you.

 

To get this info click on the gear on the top right of you AdWords account and click "Help"

 

Live Chat.png