Ads are not being shown-Preview tool also doesn't work
Hello, I've been asked to look into new lightbox ads but when I entered my company's Google Adwords account and pressed on someone's newly created lightbox ad (that is currently running and customers can see it) I can't see anything: the preview, photos, template - they are not appearing to me. So my question is, how to solve this problem because I have been assigned to create new ads for my Company but I can't work because as I told I can't see the preview of my ad and because of that I can't select layouts or designs. Please help!!