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Ads are not being shown-Preview tool also doesn't work

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, I've been asked to look into new lightbox ads but when I entered my company's Google Adwords account and pressed on someone's newly created lightbox ad (that is currently running and customers can see it) I can't see anything: the preview, photos, template - they are not appearing to me. So my question is, how to solve this problem because I have been assigned to create new ads for my Company but I can't work because as I told I can't see the preview of my ad and because of that I can't select layouts or designs. Please help!!

1 Expert replyverified_user

Ads are not being shown-Preview tool also doesn't work

Community Manager
# 2
Community Manager

Hi Paulius,

 

Do you still need help with this?

 

Cassie