4.2K members online now
For issues or questions regarding logging in, account access, or account security
Guide Me

AdWords account suspended- need help!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have had our AdWords account suspended because of malware on our website. We fixed the malware issue and have asked for re-approval, but have been told our account still violated AdWord policy. We don't know what else to do. Is there a phone number I can call to discuss or someone I can chat with to find out what the issue is? I cannot find someone to talk to get more details regarding what exactly is in violation of the policies. Thank you.

1 Expert replyverified_user

AdWords account suspended- need help!

Top Contributor
# 2
Top Contributor


Unfortunately, Google does not discuss policy issues with clients, nor it discloses the specifics  that trigger a suspension.

So, resolving the issue could be sometimes frustrating, investigating the cause / issue google does not disclose....

If the malware is resolved and yet the account is suspended this means that either there is another violation or the malware is not resolved,

You need to systematically verify compliance of every section of the policy. Review and verify compliance of each clause;
Work with your programmer to verify compliance of all other sections of the Policy;
The recommended method is to work section by section, and verify compliance. I agree it is not an easy task Smiley Happy

Only then - you can resubmit your site;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’