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AdWords Out of Control?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I just logged into one of my client's account and found out something that is totally beyond me. I am attaching a screenshot for more information. The daily budget for a video campaign is set to 7.5$ per day. But the account shows spend of much more than that with over $40 for each video view. 

 

Is this even possible?

What should be the next logical step?adwords error.jpg

1 Expert replyverified_user

AdWords Out of Control?

Top Contributor
# 2
Top Contributor

The next step is to contact Google and ask them to reverse the charges.

 

If anyone else has access to the account, check the Change History first.

 

 

AdWords Out of Control?

Explorer ✭ ☆ ☆
# 3
Explorer ✭ ☆ ☆

Hi Atal,

 

Check Change history if budget is reduced or not.

 

Regards,

Manish

 

AdWords Out of Control?

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hi Atal,

 

It could just be an error check the history as well as the billing. The billing would explain how much you have actually spent. 

 

regards,

 

Zaby

My Site

 

AdWords Out of Control?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Looking at the billing history solved the issue. Served costs are high but actual costs are what specified in the budget.

AdWords Out of Control?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

It's a known issue.  I reported to Google yesterday.  I had racked up $11,000!!!! in charges.  I paused my campaigns and cancelled the card associated with the account.  I got a call today saying that the technical issue that caused the overpricing has been fixed and they are doing mass refunds for everyone affected over the next few days.

 

AdWords Out of Control?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Everything is understandable for me except $40.21 for a YouTube view.