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Ad campaign not shown in Google Adwords app

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am running an ad and it is showing as active in my google adwords account on my PC where I can track views and clicks. I installed the Google adwords app on my mobile devices (iPhone and iPad) to track. I logged in but in the app on both devices it says I am not running any campaigns, so I am not able to track my ad here.

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Marked as Best Answer.
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Accepted by topic author Roël M
December 2016

Ad campaign not shown in Google Adwords app

Top Contributor
# 2
Top Contributor

Hi @Roël M,

 

It sounds like the app and your AdWords accounts are not connected correctly. Please review this information about connecting the accounts (may need to remove and restart the process) and then see what happens. You may need to restart your device after everything is set. 

 

Please let us know how this goes.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Roël M
December 2016

Ad campaign not shown in Google Adwords app

Top Contributor
# 2
Top Contributor

Hi @Roël M,

 

It sounds like the app and your AdWords accounts are not connected correctly. Please review this information about connecting the accounts (may need to remove and restart the process) and then see what happens. You may need to restart your device after everything is set. 

 

Please let us know how this goes.

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Ad campaign not shown in Google Adwords app

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi James,

 

The link you provided was very helpful. Turns out I downloaded the Adwords app but my ad is running on Adwords Express which has it's own app. All set now Smiley Happy

 

Thanks very much for your help!

 

Best wishes,

 

Roël