Ad appearance[ Edited ]
May 2017 - last edited May 2017
When I view the ad preview from my dashboard it shows our telephone number, however, when I found it "naturally" by doing a Google search, the telephone number was missing altogether. Competitor ads displayed on that same first page all contained the phone number, as they should. This puts my business at a huge disadvantage right out of the gate and I don't understand why it's happening or how to fix it.
Ad extensions don't show on every search.
Are you searching desktop or mobile?
Check the ad extensions tab which will report on whether or not the extensions are getting traction or not.
If you CTR and QS goes up you will get a better position and ad extensions will show more often.
Hi @Wayne B,
Please go through the help files covering the suggestions shared by @Sharmaine C and other helpful suggestions.
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