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Account suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey Guys,


I got suspension alert for my website.


Dear Google Shopping Merchant,
We've reviewed your Google Merchant Center account (, ID: 116814099), and found policy violations.
Your Merchant Center account has been suspended, and your products no longer appear on Google Shopping. Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended.
-- Policy violations to fix
Your Merchant Center account (, ID: 116814099) is in violation of the following policies:

UNTRUSTWORTHY PROMOTIONS (MISREPRESENTATION OF SELF OR PRODUCT) The online shopping experience offered through your website was considered unsatisfactory for Google Shopping users at this time. In determining whether a merchant or site is untrustworthy we may review information from multiple sources including your website, product listings, accounts and 3rd-party sources. Due to the sensitive nature of the review we are unable to provide further details. Finally, we encourage you to build a track record of good customer service.

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1.Can someone help me out What went wrong & how should I fix this?

2. Is there any way know what else elements that I need to focus on? 



1 Expert replyverified_user

Account suspended

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

OMG No reply to my Questions... surprised 

Marked as Best Answer.
Accepted by topic author Chetan R

Re: Account suspended

[ Edited ]
Top Contributor
# 3
Top Contributor

(1) what is wrong is an untrustworthiness/misrepresentation
policy violation -- such suspensions are usually permanent.

(2) if the suspension is permanent, then
there no fix so nothing to concentrate on.

untrustworthiness/misrepresentation is a rather serious policy violation
and is typically researched by people on the policy-teams using a wide
range and variety of trust related signals.

for example, feedback from a variety of business sources and customers.


for example, no proper business/shop/store physical street address.


for example, using multiple cookie-cutter websites.

for example, supply-chain details.

regardless, such suspensions are usually permanent with little chance of any
reinstatement into the program and without any additional details from google.

as an aside, dynamic-remarketing-for-retail-ads
cannot be used with any health related products.