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Account suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We've identified suspicious behavior in the payment activity of this or your other AdWords accounts.

This happened 4 times in one week. All I get is Robot answers no support at all from google? Can some please help me

1 Expert replyverified_user

Account suspended

Rising Star
# 2
Rising Star

Hi Ken,

 

Did you receive an email from Google indicating why the account was suspended? If so, please paste the text from that email here (don't include any email addresses or AdWords account numbers).

 

Best,

 

John

Re: Account suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
We've identified suspicious behavior in the payment activity of this or
your other AdWords accounts.

Account suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

They keep doing this every day, I am loosing so much sales. They will never call me back just give me robot answers. I send them a pic of my card and they enable the account then suspend the next day. How can such a big company ignore people and there problems?

Account suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Dear advertiser,

I'm happy to let you know that our specialist team has re-reviewed your account and found no violations of our advertising policies. Your ads are now eligible to run. We appreciate your patience during this review and apologize for any disruption it might have caused. 

If your ad seems to not be running, try using the Ad Preview and Diagnosis tool. This tool can help diagnose why your ads aren't appearing. You can find details at https://support.google.com/adwords/answer/148778?hl=en.  

We periodically review accounts to ensure that all ads meet our advertising policies, to verify billing information, and to maintain account security. Per our Terms and Conditions (https://adwords.google.com/select/tsandcsfinder), accounts can undergo review at any time.

For security reasons, we're unable to share further information regarding the review process, but we thank you for your cooperation and understanding.

If you have any additional questions, please feel free to contact us through our support center (https://support.google.com/adwords/contact). We look forward to providing you with the most effective advertising available.

 

 

This is when they enable the account again, then suspend. 

Account suspended

Rising Star
# 6
Rising Star

Hi Ken,

 

That's definitely frustrating!

 

I have seen problems like this before. Often once a credit card gets a "black mark", the system will automatically suspend it, even if the account is manually unsuspended.

 

I recommend trying to use a different credit card or system of payment (e.g. bank transfers).

 

Best,

 

John

Account suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thanks a lot John, I have been struggling for two weeks and this is the answer I was looking for to point in me the right direction. I will get my bank to send me a new card. 

Account suspended

Rising Star
# 8
Rising Star

Glad to hear it! Hopefully that does the trick. Obviously there's no guarantee that this will solve your problem, but I definitely think it's the best next step to try. Smiley Happy

 

John