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Account suspended without any explanation

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello all,

 

We are IPSP company with head office in Holland, but main our activity are held in Russia.
We have an AdWords account registered in Russia and didn't have any problems.
Our leadership consider to pay for ads from Holland, so we made a new account a transfer ads there.

The company credit card was charged. At the next day account was locked due to "We've identified suspicious behavior in the payment activity of your AdWords account (customer ID xxxxxxxxxx) or a connected account".
The phone support told that we violated some hidden rule - write mail to support.

Ok I filled the form and got this: "Thanks for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension".

No explainion of what is going on. Our attorneys said that it is "google violation of antimonopoly legislation". Because there are a lot of ads of our competitors and they don't violate the goole rules!

Please advise.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Jeroen S
February 2016

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 20
Visitor ✭ ✭ ✭

MosheTLV,

Thank you for you help. But the issue is resolved already.
Yesterday at morning google unlocked our account, so we already has 2 days of running ads.

Thanks Google for understanding too!

 

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Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
I have an idea that Google AdWords team considered russian word "ставки" in the ad dersciption as the "bets". but in relation to e-commerce acquiring need to translate this right "discount rate".

Re: Account suspended without any explanation

Top Contributor
# 3
Top Contributor
Hi there;
What was the reason for suspension mentioned in the email received from Google. (Look for this email - it is the key for understanding the issue)
Please share the URL of the site suspended.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
No reason, just: "We've identified suspicious behavior in the payment activity of your AdWords account". And after "You violate our Rules".
I think they consider us Online Betting because of wrong translation of word "ставки". Because we had an issue with Russian account (it took 2 days to approve ads).
Of course, the url is here: https://chronopay.com/en/corporate
We are Payment Service Provider, it can be easily checked through this list: http://www.visa.com/splisting/searchGrsp.do

Re: Account suspended without any explanation

Top Contributor
# 5
Top Contributor

 hello again @Jeroen S;

What do you mean by:  "And after: You violate our Rules".
This is not the language Google uses in suspension emails. Either there was a suspicious payment activity OR the Policy was violated. - Not both.
If the latter (i.e.  a Policy violation) - then there was another email, mentioning  the Policy section violated. Double check.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thanks for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

Our support team will not be able to give you any more specifics on the suspension.
-------------------------------------------------------------

Nothing more from them. Support by phone just told that we violated the rules. I also interested to know that we have violated.
But they wrote "Our support team will not be able to give you any more specifics on the suspension"

Re: Account suspended without any explanation

Top Contributor
# 7
Top Contributor

This email was sent after the appeal. I am looking foe the initial emails. You mentioned an email saying: "violated our rules".

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account suspended without any explanation

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Only this:

------------------------------
Hello,

We've identified suspicious behavior in the payment activity of your AdWords account (customer ID xxxxxxxxxx) or a connected account. To help prevent any unauthorized activity, we suspended your AdWords accounts and stopped your ads from running.

This suspension means that your ads in this account and any related accounts can no longer run, and you won't be able to open any new AdWords accounts. You can read more about AdWords' suspension policies at https://support.google.com/adwordspolicy/answer/164786?utm_source=policy&utm_medium=email&utm_campai...

If you believe that your account was suspended in error, please contact us through the AdWords Help Center: https://support.google.com/adwords/answer/8206?contact=1&utm_source=policy&utm_medium=email&utm_camp...

Sincerely,

The Google AdWords Team

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I hope Google representatives read this thread. Actually google violates antitrust law.

Re: Account suspended without any explanation

Top Contributor
# 10
Top Contributor

Have you verified compliance with financial services and personal information harvesting sections of the Policy?

You must comply with all sections of the Policy.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’