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Account suspended and didnt get a notification mail

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hi,

since 3 days now i sent a payment to google ads,i got the mail that payment received

i contacted them to ask what to do by mail,i even call the phone number i saw in my account,

but the operator was so insolent and just off the call.

now,few minutes ago i got a red message in my account saying that my account is suspended,never used it,never run ads yet,the money is in the account so they just choose to suspend the account just like that.

They did not even send me a mail to notify why the account is suspended,no explanation.

can somebody give me the phone number of google europe please?

i would like to get these guys on phone

thanks

1 Expert replyverified_user

Account suspended and didnt get a notification mail

[ Edited ]
Top Contributor
# 2
Top Contributor

world-wide support phone numbers are currently here:
https://support.google.com/adwords/answer/7218750

be certain to change the drop-down country-menu near the top of the page,
and the drop-down language-menu near the very bottom of the page, for

the most appropriate contact information.

generally, the policy-teams may review or suspend an account at any time --
if a suspension is permanent and nothing can be done to change the outcome,
google may not offer any additional details nor further explanation whatsoever.

 

see also

https://support.google.com/adwords/answer/2375414

https://support.google.com/adwordspolicy/answer/6381844

Account suspended and didnt get a notification mail

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

thank you very much for the reply Celebird,

i was able to call them on phone,but the issue still under review

thanks once more