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Account/Website Suspended even after everything approved by Google Reps.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi AdvertiserCommunity,

Few days back we spent hard money in website development and after website was ready we got it approved by Google's Ad Words Reps, he suggested some changes we made that. Then after verifying each and every things he told your website is good to go, you can now create Ad Words account and run the campaigns for this website. 

To be sure we requested Ad Words team to create our Invoicing Account. We got it after few days after all the documentation works. Now account  was in our hand, with reps guidelines we created Campaigns, added keywords and created Ads. Some campaigns/keywords/ads were edited/deleted/added after that. Before enabling the campaigns again we got it verified by reps. They verified everything and approved.

After enabling campaigns Account goes into billing review, cleared by next day then again into review then cleared again reviewed then cleared. We thought everything is fine now and reps also confirmed that. After one day of run account was suspended we got a mail "Ads not running due to Ad Words Advertising Policies" few minutes later we paused the campaigns then we got another mail "Your Ad Words Account: Account Suspended" reason given was Policy Violation: Untrustworthy Behavior and suddenly our every effort our hard money our patience goes in vain. 

If there was problem  with the website or business model Ad Words Teams or reps should have given prior information we would have delayed our start after complying with the policies. Is this the monopoly of Google that after approving everything website, account, campaigns, Keywords, Ads doesn't allow to run our business even if we want to play safe. After suspension am not getting any support from Ad Words Side.

I am sure there are many people whose account got suspended for the same reason in last 2-3 days. I want to know the solution to this whole scenario or is there anything wrong with Google's Policy itself that after every approvals and documentations, account is getting suspended. This hurt us. You should have inform this earlier.

1 Expert replyverified_user

Re: Account/Website Suspended even after everything approved by Google Reps.

Top Contributor
# 2
Top Contributor

Ouch...

Indeed, this is rare that an account is suspended after being set with the help of a Rep, especially for a severe vision as "untrustworthy", which means that the business model itself is in question. However, the Policy is a huge and complex topic with many nuances. So, though not common, this could happen.

 

Please share the web site URL which was suspended.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account/Website Suspended even after everything approved by Google Reps.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
domain was flightsearch.us

Re: Account/Website Suspended even after everything approved by Google Reps.

Top Contributor
# 4
Top Contributor
Where are you based?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account/Website Suspended even after everything approved by Google Reps.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
New York!!

Re: Account/Website Suspended even after everything approved by Google Reps.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
booking made on our website could be verified instantly on www.checkmytrip.com by Amadeus, with proper details, that simply means it was not a fake flight booking system/website.

Re: Account/Website Suspended even after everything approved by Google Reps.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
any reply...!!
whom to contact as i am unable to communicate with any support person regarding this matter!

Re: Account/Website Suspended even after everything approved by Google Reps.

Top Contributor
# 8
Top Contributor
This case was escalated to Google.
Please be patient
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account/Website Suspended even after everything approved by Google Reps.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thanks MosheTLV, for you reply!

Re: Account/Website Suspended even after everything approved by Google Reps.

Top Contributor
# 10
Top Contributor

@Sandeep R;

Google re-checked your case and  replied that the account would not be reinstated. Google did not provide further details.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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