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Account Suspension Escalated to 2nd-Level Team.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Google Community! I have been dealing with a client's Ad Grant account that got suspended and initially we couldn't figure out what had happened. We believe we found the fix and after talking with a Goggle support staff we were told it is being escalated to the 2nd-level team.

 

What does that mean? 

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Accepted by topic author Bradley B
January 2016

Re: Account Suspension Escalated to 2nd-Level Team.

Rising Star
# 2
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@Bradley B

 

Hello. It means that the issue/fix is being sent for review to a more senior level team that has the power to reverse the account suspension. Whoever you were working with for help did not have the power to do so.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Bradley B
January 2016

Re: Account Suspension Escalated to 2nd-Level Team.

Rising Star
# 2
Rising Star

@Bradley B

 

Hello. It means that the issue/fix is being sent for review to a more senior level team that has the power to reverse the account suspension. Whoever you were working with for help did not have the power to do so.

Re: Account Suspension Escalated to 2nd-Level Team.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@David Kyle Great! We have sent in an appeal before but this is the first time we found this fix and it has been sent up the chain. This is more than likely a positive step towards getting the account unsuspended?

Thanks for your help!

Re: Account Suspension Escalated to 2nd-Level Team.

Rising Star
# 4
Rising Star

@Bradley B I'd agree that it is most likely a positive step.

Re: Account Suspension Escalated to 2nd-Level Team.

Visitor ✭ ✭ ✭
# 5
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That's good to hear, thanks!

Re: Account Suspension Escalated to 2nd-Level Team.

Top Contributor
# 6
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@Bradley B 

Please share the website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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