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Account Suspended - No email explanation

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Advertiser Community,

Recently, about a week after I verified my AdWords account through appeal, (because it was suspended due to "Suspicious Payment Activity") I saw a red banner across AdWords. It says "Your account is suspended - We've had to suspend your AdWords account because it contains major or repeated violations of our advertising policies. Learn more."

I've spend about $530 dollars promoting my app, and I've also read the terms of service and policy guidelines and have not engaged in any misrepresentation.

My app does has a banner ad, however it's also a type of app that many other developers are advertising using the the AdWords UAC campaign method.



This message is not from the suspended account.

1 Expert replyverified_user

Account Suspended - No email explanation

Top Contributor
# 2
Top Contributor

Account Suspended - No email explanation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Celebird,


I just received this email within an hour after appealing the suspension.


"Dear advertiser,

As mentioned in our previous email, you've submitted ads that violate our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google. For more information about suspended accounts, please see

For information on the terms associated with AdWords account use, please review our Terms and Conditions at To learn more about AdWords policies, including our suspension policies, you can review our advertising policies at

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at

If you believe that you meet all of the above requirements and want to make an appeal, please fill out the following form:

Please be aware that we can't process your request unless our policy guidelines and terms and conditions are met.

We appreciate your cooperation."


Doesn't it normally takes 3-5 days?

Re: Account Suspended - No email explanation

Top Contributor
# 4
Top Contributor

there is no specific set time for how long a specialist may take to respond --
if there are defined ranges these are usually maximum time-frames rather

than minimums.


generally, if there have already been re-reviews of the issues, or the
policy-team's decision was final -- such as for repeated violations,
any egregious violation, violations via multiple accounts, any violation
of a rather critical or important section or sections of the policies, etc. --
then the response back, for an appeal request, by the support-specialists,
may be rather quick.