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Account Access Help

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone,

 

Hope you all are well. I am having difficulty passing on access to a new team member. She is unable to get access because her google account is linked to the max number of accounts. Is there any way for her to decrease the amount of accounts she is linked to? Or is the only way out to create a new email account? 

 

Thanks in advance!

 

Jerry

2 Expert replyverified_user

Re: Account Access Help

Top Contributor
# 2
Top Contributor
Hi Jerry,

Google's message is a bit misleading. Each Google account can only link to one AdWords account.

The easiest solution is to create a new Google (Gmail) account.

If this is to be an ongoing problem with multiple accounts and users, you could look into getting an MCC
https://www.google.com/adwords/manager-accounts/


Re: Account Access Help

[ Edited ]
Top Contributor
# 3
Top Contributor

Hi Jerry,

I am unable to understand that in what terms she has reached max limit of linking the account.
Is she having a Manager account(formerly MCC)
If she is having the Manager account then she might has already linked another manager account to her manager account and again want to link 2nd manager account which is not possible to link.
Though she can link another Manager account as sub manager account under the already linked manager account.

Please go through the link for your reference:
https://support.google.com/adwords/answer/6139186?hl=en


Feel free to post again if the issue is not the same.


Regards
Archit, AdWords Top Contributor, Community Profile
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Re: Account Access Help

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Rob,

Thanks for the quick turnaround. We already have a MCC, but the issue seems to be that our new colleague was from another team, hence her initial access is different from the access we are providing. We tried terminating her access, but this does not seem to work either. Is the only way out to create a new email?

Best,
Yang J

<edited by a Community Manager as noted below>
 
NOTE: This post has been edited by a Community Manager - per Community Guidelines - in order to remove contact information which was most likely due to an email or mobile footer. This is done in order to protect account security and/or privacy. Please be sure to remove this information in future replies. Thank you for your understanding.

Re: Account Access Help

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Archit,

This seems to be the issue: We are trying to invite her to get access into our manager account but her current email is already associated with another adwords account. Quoted from Adwords below:

"Your invitee will need to accept your invitation and create their own AdWords sign in using the email address you sent the invitation to, or another of their choosing. They won’t be able to use an email address that’s already associated with an AdWords account. We’ll notify you when your invitee responds."

Is it possible to delink her email from the previous AdWords account, so that she can get access to ours?

Re: Account Access Help

[ Edited ]
Top Contributor
# 6
Top Contributor

Yes it is possible.

She need to create a new gmail(google account) and then granting the admin access from her current adwords account to that mew email ID.
Note: Do not signup adwords directly from that new email(just accept the invitation via the link within the mail box of new account).

Now, there are 2 administrative access for that adwords account >> now login adwords for new email and terminated the old ID access.
So, her ID is now free to use and follow the same process to link her ID from your MCC.


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Account Access Help

Explorer ✭ ☆ ☆
# 7
Explorer ✭ ☆ ☆

Hi @Jerry Y

If you have one like for xyz.com domain then limit is 10 emails, you have to link your adwords with 10 different emails or account.

 

Grant, Access and Remove account linking:-

https://support.google.com/adwords/answer/6372672

 

If you are using an MCC then there is no limit of account under mcc account but you can not link share access of this mcc account more than 5 account manager.

 

Thanks

Ashwani Kumar